Motorola Solutions — Motorola Television

Please find beneath the entire mail trail with multiple persons within Motorola support and Jeeves.

TO SUMMARIZE - Purchased a Motorola television from Flipkart, which was installed on 20th July 2023 and stopped working on 12th Sep 2023 - not even two months since purchase. Been running around complaining to Flipkart, Motorola (also flipkart), Jeeves. Keep getting responses that case is escalated and case keeps getting resolved with no resolution. I have a brand new non-working junk television set with me now.

Given the repairs being recommended by a brand new television, well within warranty, I seek a replacement television, instead of sticking to a repaired television - repair also which is not happening.

Also seek fair compensation for all the time and efforts I have had to put in for all the co-ordination, followups and other time-consuming activities.

Also seek fair compensation on account of my mother who is mentally irritated and disturbed due to there not being a working television for her.

Francis Fernandes
+91 [protected]

[protected][protected][protected][protected]
Since every time, the old case is resolved and a new case is opened, I am now responding with complete details on all the cases.

I have given you'll enough time and sufficient warning and all these emails are the evidences I am going to be using in customer court for my case against Motorola and Jeeves. It is now almost a month that the television is not working and no one is bothered.

People just keep resolving the issues and raising new issues when I write in. Following are all the ticket numbers generated so far, with absolutely no solution. While taking up with consumer court, am also planning to throw out this non-working tv and having it televised and published it in the media

[MOTO-865908]
[EW-872244]
[EW-887577]
[JVS-887578]

Francis Fds

On Sunday, 1 October, 2023 at 02:38:54 pm IST, francis wrote:

Hi,

Technician replaced panel on 29th sep and today again TV has stopped working.

I have given you'll sufficient time and warning before taking this matter to consumer court.

I still have a newly purchased non working tv

Francis

Sent from Yahoo Mail on Android

On Mon, 25 Sep 2023 at 5:01 pm, Extended Warranty
wrote:
Hi Francis,

Greeting from Jeeves!

We apologize for the inconvenience and delay caused.

We have escalated the issue to our concerned team and we will get back to you within 2 business days with the resolution.

We are putting in all efforts to get the same resolved earlier.

For further assistance please revert back to this mail or call us at[protected].

Thank you,

Ashish

Jeeves

If you need to provide us with further information, please reply to this e-mail and keep the subject intact.

[protected][protected][protected][protected][protected]

On Sunday, 24 September, 2023 at 05:36:25 pm IST, francis wrote:

Hi,

Television installed by your technician on 20th July, stopped working on 12th Sep. The TV has not even worked for 2 months.

Complaint raised with flipkart twice - 14th Sep and 18th Sep - they have marked all complaints resolved.

Complaints raised with Jeeves 12th Sep, 13th Sep, 18th Sep and 21st Sep - only getting acknowledgements and holding responses - no resolution. And when agent has no response, they place on hold and disconnect the call.

Technician visited on 14th Sep, checked everything, took pics and said panel will be replaced. I told him since this is a brand new TV, I am not willing for repair as such and want a replacement of TV. He said to inform the guy who calls me for panel replacement later.

After so many follow ups, finally got a call from a person on 22nd Sep saying panel has arrived and will be replaced. Again I told him that its a brand new TV and I want replacement, not repair. He said he will check and disconnected the call. Ever since that day he is not answering my calls.

Jeeves says they can only replace the panel, and I have to contact Motorola for replacement. No way to contact Motorola directly. All helplines of Motorola ask to contact Jeeves. Even the TV booklet received is with a Flipkart email address.

So basically Jeeves / flipkart says Motorola and Motorola says Flipkart and I am stuck with a non-working TV since 12 days.

I have collated all my emails and all my attempts to reach you'll within this trail mail, as evidence for future proceedings.

THIS IS MY LAST ATTEMPT TO CONTACT FLIPKART / JEEVES AND I SHALL BE LODGING A CASE WITH CONSUMER COURT IF I DO NOT RECEIVE A RESOLUTION WITHIN NEXT 3 DAYS - BY WEDNESDAY, 27TH SEPTEMBER 2023. PLEASE BE WARNED THAT APART FROM TELEVISION REPLACEMENT, I SHALL ALSO BE FILING FOR HARASSMENT AND EFFORT CHARGES

Francis Fernandes
+91 [protected]

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

On Tuesday, 19 September, 2023 at 10:00:40 am IST, Extended Warranty wrote:

Hi Francis,

Greeting from Jeeves!

We apologize for the inconvenience and delay caused.

We have escalated the issue to our concerned team and we will get back to you within 2 business days with the resolution. We are putting in all efforts to get the same resolved earlier.

We appreciate your patience.

For further assistance please revert back to mail [protected]@jeeves.co.in or call us at[protected].

Thank you,
Vishal

Jeeves


If you need to provide us with further information, please reply to this e-mail and keep the subject intact

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: Extended Warranty
To: "[protected]@yahoo.com"
Sent: Monday, 18 September, 2023 at 11:47:12 pm IST
Subject: [EW-872244] Motorola Envision TV - black screen

Hi francis

Thanks for reaching out to us. We acknowledge your mail and assure that you’ll hear from us within the next 24 hours.

Thanks

Jeeves

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: francis
To: [protected]@jeeves.co.in
Sent: Monday, 18 September, 2023 at 11:43:39 pm IST
Subject: Fw: [MOTO-865908] Motorola Envision TV - black screen

Hi,

Have purchased this television less than 2 months back. Order ID - OD[protected] and installed on 20th July by your technician.

13th sep the television stopped working, just a black display. The Jeeves technician visited, checked everything, took pics and said that the panel would be replaced.

I am not willing to accept a repair in a brand new television and hence seek a replacement

Francis Fernandes
[protected]

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: Motorola
To: "[protected]@yahoo.com"
Sent: Thursday, 14 September, 2023 at 03:51:18 pm IST
Subject: [MOTO-865908] Motorola Envision TV - black screen

Dear Customer,

Thank you for writing in.

We are sorry that you are facing issues with your T.V.

We would request you to write an email with the details of the issue to [protected]@jeeves.co.in or [protected]@jeeves.co.in for further assistance.

Contact Number[protected],[protected]

The brand will evaluate the issue and suggest a resolution.

Thanks,

Piyush

Team Motorola

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: Motorola
To: "[protected]@yahoo.com"
Sent: Tuesday, 12 September, 2023 at 09:49:19 pm IST
Subject: [MOTO-865908] Motorola Envision TV - black screen

Hi francis

Thanks for reaching out to us. We acknowledge your mail and assure that you’ll hear from us within the next 24 hours.

Thanks

Team Motorola

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: francis
To: support.[protected]@flipkart.com
Sent: Tuesday, 12 September, 2023 at 09:46:35 pm IST
Subject: Motorola Envision TV - black screen

Hi,

This is with regards to my motorola tv purchased from flipkart in july 2023.

This evening tv is switching on with only a black screen.

Need support urgently,

Francis
+[protected]