[Resolved]  Motorola Solutions — Wrong fixes on my phone. Changed lcd when i had issues with charging

Address:Khordha, Odisha, 751024
Website:motorola-mobility-en-in.custhelp.com/app/home

Its about smart services motorola repair center, bhubaneswar
Bapuji nagar.

Address: 15/e (666), infornt of lane-4, bapuji nagar, bhubaneswar, odisha 751009

I had been facing issues with my moto g3. The device wasn't charging properly. They kept my phone for 20 days (Like they did with everyone else).
At the end, even after 20 days they didn't want to give the device to me. On pressurizing, they decided to give it to me after 4 hours. When i recieved the device, i found that they had replaced the lcd and that too badly fitted.

While returning home, it almost popped off and the screen cracked.
I have been refraining from visiting the same service center again and it almost has been an year now.
I am still using the same phone but customer support says i'll have to pay for the screen replacement.
The staff at the service center is careless and impolite. So i don't want to bang my head with them.
Resolution: motorola /ensure services should take responsibility and get my phone fixed/replace phone without charging me for their failure to provide quality.
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Aug 9, 2021
Complaint marked as Resolved 
Motorola Solutions customer support has been notified about the posted complaint.
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Hi Abhishek,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
-Motorola Support

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