Mphasis — Company not responding for Background Check with my 4 digits employee code.

Address:Bangalore

Hi,
I am an ex-employee of Mphasis, Bagalore between[protected].
My current company is doing a BGV and i got information from them that there is no response from the company and its asking for a 7 digit employee code, where as my employee code is only 4 digits.
Pls help . My job will be at stake due to this.
I have raised a ticket regarding this and no response yet.
Pls help.
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    Mphasis Phone
    +91 80 4004 1992
    +91 80 4004 0404
    +91 80 3352 5000
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    Bagmane World Technology Center, Marathahalli Outer Ring Road, Doddanakundi Village, Mahadevapura, Bangalore, Karnataka, India - 560048
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