Mphasis — PF Amount transfer issue

My UAN no is[protected] .I was working with mphasis from the year Dec-2018 to June-2020 and after i left the organization and moved to a new one i applied for online pf transfer request.
There is no other way of contacting the pf team apart from raising a ticket on their website where they have given a link to ex-employees however there is no way of either checking the status of that ticket or contacting any one and you are completely dependent on their response

I got the Annexure K for EPS only with the 0 amount . PF amount transfer is not resolved yet from mphasis. If whole process is online then why need follow-up and I got the transferred out claim settled in the passbook saying that PF amount and service is transferred out but PF amount is not trasfered yet

I have raised multiple tickets via ref. However every time my request is being closed without giving proper resolution or a response.

After getting my ticket closed with irrelevant and illogical responded. Now I am shared form 13 also via email. Please help me out to get my Pf amount to transfer in my current account