Mphasis — Related to failed in BGV for a single reason

I am Rushikesh Bhamare, an applicant for the position of Delv Senior Software Engineer at Mphasis Careers. I underwent the full recruitment and onboarding process about a month ago. However, my BGV failed from your side due to the unavailability of Form 16 from my previous employer. Despite being offered the position and committing to joining Mphasis, I left my current organization and declined other offers to focus on this opportunity.

After waiting for 2-3 weeks for the BGV process, I was informed that it would not be processed due to the missing Form 16. This has caused a setback in my career, and I believe that it could have been avoided if I was informed earlier about the required documents.

I have the in-hand form 16 of current employer for FY[protected], and for FY[protected]. I know that most companies are only asking for the current employer form 16 and not the previous one. I wanted to confirm if this is acceptable, and if so, I am ready to move forward.

I would appreciate it if you could let me know your thoughts on this matter. Thank you for your time and consideration.