Mpocket — Mental Harassment/ waive off the interest amount

I took a loan from M pocket of 11k in 2022, as I was unemployed I couldn’t repay it on time, now it is showing as 22k including interest. I spoke with one of their agent and he waive off it till 18k.. I paid 10k today as on 8/9/2023.. these people are still harassing me and my parents mentally. I request you to kindly take and action and request them to waive off my interest. I am ready to pay the borrowed amount