Mpocket — Paid loan still active

Address:

PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, , EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal, India - 700091

I borrowed a loan amount from a company named mpokket, it was 1k amount issued on 29th Nov. 2021 which I cleared in the month of Feb. 2022. But it is may now and after checking my cibil the loans still shows active even after paying full amount by the name of Jalanchemical. Because of this my cibil score is affecting badly. I tried emailing this company so many times but there is no response, the company is also not providing any NOC on that note. I request you to please take a strict action.
Also attaching images which show on 1 place it show as paid, and 1 place still active.
Kindly help