[Resolved] Mpokket — illegal use of my account | |||
I made an account on mpokket mobile app, and didn't use it as my bank account linked to the account went into pending due to kyc related query. But after 2years i am informed by mpokket that there are couple of loans pending on my account. I stated them that these loans are withdrew by someone without my consent. The customer agent called me to pay the amount pending rs 9000. The mobile number, email account, and bank account used to fetch the loan are not mine and i never withdrew them so why shall i pay the amount that i never took. I tried to connect to them for the information related to my mpokket account and they refused to share as the phone number email cannot be verified by me as those are not mine, but my documents are there on my account and my civil score is at stake. Please help me out of it. Was this information helpful? | |||
Mar 14, 2024 Complaint marked as Resolved Verified Support Feb 12, 2024 mPokket Customer Care's response Hi Aemilius, Our team has spoken to you & we believe your concern has been resolved. Regards, Team mPokket. | |||
 10 Comments | |||
Comments
We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
Reply
We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Our team has spoken to you & we believe your concern has been resolved.
Our team has spoken to you & we believe your concern has been resolved.
Hi Aemilius,
Our team has spoken to you & we believe your concern has been resolved.
Regards,
Team mPokket.
Our team has spoken to you & we believe your concern has been resolved.
Regards,
Team mPokket.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
98%
Complaints
1182
Pending
14
Resolved
1148
View all 1182 mPokket reviews & complaints
+91 33 6645 2400
PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, , EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal, India - 700091
View all mPokket contact information