Mr Quirk — order not yet received

Address:501,Royal garden, shaktidham complex, ko, 421306
Website:mrquirk.com

It's been almost three weeks since my order was placed and i've not yet received any information regarding my order... I received an email on 20th that i will receive within 7-8 days but now it's been more than 10 days am i ever going to receive my order??? If not i would like to get a refund please...
And please reply to the mail i've been waiting for long
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    501,Royal garden, shaktidham complex, ko, Kalyan East
    India
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