| Address: Chennai, Tamil Nadu, 507001 |
Dear Sir/Madam,
I have purchased 2 MRF tyres from Sri Srinivasa Enterprizes, Khammam in March-2016, out of which one tyre grips have been open from the tyre while the car is running and bet the back bumper and tail lamp strip in the left back. The bumper and tail lamp have been damaged because of the tyre. The tyre is not punctured but its grips have been open. The total cost for the damage is Rs.7000/- and the tyre cost. When I approached dealer, he said that, he will send the tyre to the company but, he did not replace the tyre. He told that he will not be sure that it will be get replaced. It is a paining answer to me. I believed MRF tyres, I have been using them from last 12 years for my car. But the company is not responding immediately to the needs of customers when they are in problem. It is very bad to hear. I request the company personnel to address the issue and keep the hopes of the company.
My details are:
Madhira Srinivas,
Associate Professor,
SBIT, Khammam, Telangana.
Cell: [protected].
MRF Tyres customer support has been notified about the posted complaint.
MRF refused to replace the new one. Hence Please don't buy new vehicle fitted with MRF tyres.
Though it ws covered in Warranty, MRF not admitting the Quality issue.