Msrtc — Misbehaviour by bus conductor

Address:	411015
Website:	public.msrtcors.com/ticket_booking/ticket_booking.php

Hi Sir, This is reference to the ST conductor deployed on bus travelling from Pune station to Guhagar on 12/12/2015 at 7.20 AM. We did online reservation of one of the female passenger named "Pritam Nivalkar" who came from the village to stay with us. Due to some family emergency, she has to travel back to her hometown. She belongs to a poor family and was not carrying any kind of identity proof with her. However, reservation was made under ladies quota and the sex and age were selected appropriately. I do understand the terms and conditions however, the staff needs to show some kind of politeness while talking to the lady passengers. They started shouting and screaming on the girl who was travelling alone just because she was not carrying the identity proof. They asked her to get out of bus. When i called them on their cell phone they warned me saying that they are going to drop her on middle of the road. Unfortunately she was having only Rs.200/- with her and could not buy the ticket. I requested them that please lend her additional Rs. 80/- and i'll pay you in your next journey to which they said to me that they travel once in three months. Which is really hard to believe. Then i requested on call to other passengers to lend her some money and asked her to return the money to the passengers at the final destination. The point which i want to make here is all about the way your staff should speak with passengers. Just because you see alone girl who is travelling and is helpless, they should not treat her in such a manner. I am not concerned for the money which i spent twice on tickets reservation. But the language your staff has used was not appropriate. I would appreciate if you can make them aware about this situation and teach how to talk and treat lady passengers. Hopefully you would not receive such kind of frustrating emails from passengers in future. Regards, Sandeep Chavan