Msrtc — Unannounced cancellation of msrtc bus

We had booked (Me and my wife) a MSRTC bus from Mumbai (Borivali) to Pune (Swargate). My ticket No. 23152038
- Our pick up point was from Kandivali Samtanagar Police Station and drop point was at Wakad Indira College.
- Booking was done through MSRTC Online booking website.
- The booking timing was 20:30 (Starting Time) and our pick was at 20:43 (Kandivali Samtanagar Police Station).
- We waited and waited and waited from 20:15 and for ALMOST MORE THAN TWO HOURS till 22:15.
- There was no place to sit also and WE JUST STOOD ALL THE TWO HOURS.
- An MSRTC bus arrived at 22:15 which was the 21:30 bus and not the 20:30 bus.
- The conductor of the 21:30 bus conveyed that the 20:30 was cancelled.
- We DID NOT GET any calls, emails or messages WHATSOEVER, the bus was just cancelled without any notice.
- What's so difficult in this day and age to at least float a message regarding the cancellation? Why such lethargic and careless behaviour?
- We luckily had place in the 21:30 bus so we travelled to Pune with the same booking.
- We had to painfully stand the TWO HOURS, while MSRTC cooly cancelled the bus WITHOUT ANY SORT OF COMMUNICATION TO US.
- WE ARE VERY VERY FRUSTRATED, IRRITATED AND IGNORED AS A CONSUMER.
- We demand an explanation from MSRTC regarding the same.