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Mswipe Technologies

[Resolved]  Mswipe Technologies — 13000/- deduction after surrendering equipment

Address:560085

Firm name the blue water equipment surrendered in march 2017. They have deducted monthly rentals and return charges. Mobile [protected]. They have deducted 13000/- from my account on 30th and 2nd april. Please provide justice... Customer care people say there is no office in bangalore. Please help. Thank you.. I have stopped using the machine in feb 2017.. Raised a request to close my account.. But they deducted feb and march 2017 month monthly charges... Later taught some they have not collected the machine they are still collecting charges... Hence begged them to come and collect the machine... A person came and collected the machine... Saying that your account will be closed... From then there was any charges collected from account... I taught it is closed... Now this financial year end... On march 30 2018 they have collected... More than 3200/- as rental charges... I was shocked... I called their customer care i spoke to representative arun... Rep no tbk0101573
... With no response... Today 2nd april 2018... They have deducted 850/- x 10 that is 8850/-... Saying return charges... Today i spoke to their rep nandini...
Reference number tbk01015753... Still no response...
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May 20, 2018
Complaint marked as Resolved 
Mswipe Technologies customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2018
Mswipe Technologies Customer Care's response Dear Ashok,

We have raised your query to our Rent team and will update you soon with proper resolution.
Apr 04, 2018
Updated by Ashok sp I visited Bangalore Office today morning. I told my issues. They asked me the IC or De installation receipt, which I luckily found in my old books. I have sent those images. Please kindly process my request and return my amount as soon as possible.
Thank you,
Ashok
The Blue Water
[protected]
Apr 04, 2018
Updated by Ashok sp Also, what about the money HDFC Bank has deducted because of your unwanted rental bounce charges.. please provide me a letter or an email from Mswipe stating that the deductions made was incorrect to My HDFC Bank, Venugopalaswamy Layout Branch, Bangalore. So that even Bank can reimburse by hard earned money.
thank you
Ashok
The Blue Water
[protected]
Apr 06, 2018
Updated by Ashok sp 6th day after complaining.. it’s been 3days since I raised complaint.. they found by surrendered device in somewhere their dustbin.. not they have deactivated my device.. I found my De- Installation.. they have not yet returned my money back.. still waiting for their response. . every morning I call them for status.. a new lady will speak to me and give a new TBK420420420420420420420 number. And within 72hrs you will get a response and our executives will call.
Can anyone tell me how to SUE this people.
Verified Support
Apr 12, 2018
Mswipe Technologies Customer Care's response Dear Ashok,

We will be refunding the amount of Rs.Rs.4180.45/- to you.
Apr 12, 2018
Updated by Ashok sp Dear Mswipe,

thank you for your Positive response.

12th day .

i am writing this on 12th day...

When will this happen, "We will be refunding the amount of Rs.Rs.4180.45/- to you".

thank you,
Ashok
Apr 13, 2018
Updated by Ashok sp Hi MSwipe,

Have you notified your respective department to return the amount.
I have not received any confirmation.

ALSO PLEASE CONFIRM THAT THE UNNECESSARY CHEQUE BOUNCE CHARGES LEVIED FROM HDFC SHOULD BE RETURNED.

885 X 10 = 8850/-

Thank you,
Ashok
Apr 13, 2018
Updated by Ashok sp In continuation,

so that total amount to be returned is

4180.45
8850.00
[protected]
13030.45

thank you,
Ashok
Apr 16, 2018
Updated by Ashok sp Dear Mswipe,

Please provide me the status of amount/Case/complaint/request.

thank you,
Ashok
Verified Support
Apr 18, 2018
Mswipe Technologies Customer Care's response Dear Ashok,

We will be refunding the amount of Rs.4180.45/- to you .Once done will update you with UTR number.
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I have still not received any response to my complaint. Even today i called them and spoke to one of their rep. I asked for their address in Bangalore ., . they were not able to provide the address.
Reply
Mswipe Technologies Customer Care's response, Apr 12, 2018
Verified Support
Dear Ashok,

We will be refunding the amount of Rs.Rs.4180.45/- to you.
They made us fools by teling awsome service n full network n lots of [censored] things.. i told them first only there is lot of network issue 100tyms they told u wil get full netwok. And now from the day i received 0 swap coz of 0 network. Plese refund my money and take this [censored]ing thing back.
Reply
Mswipe Technologies Customer Care's response, Apr 12, 2018
Verified Support
Dear Ashok,

We will be refunding the amount of Rs.Rs.4180.45/- to you.

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