[Resolved]  Mswipe Technologies — deactivation request not entertained

Address:560083

I am following the mSwipe Toll Free number [protected] for the deactivation of my mSwipe machine. I have called seven times to the toll free number to deactivate my mswipe machine. but the only response i receive is "within two days a person will come and collect it, and deactivate it"...

Today Once again i called to check the status and one Mr. Nutan asked me to go to a nearest Axis Bank Branch and give a cancellation request to the bank!

I simply don't understand the logic to keep me waited for two months (saying, a person will come within two days) and suddenly you say go to Axis Bank and Submit a cancellation request!! My Latest Request No. is TBK02497483 dated 23/04/2018

Please clarify why should i go to Axis Bank Branch when its your person came to advertise mswipe and said its hassle free helpline will always be at your service.

Is this HASSLE FREE SERVICE?
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Jun 11, 2018
Complaint marked as Resolved 
Mswipe Technologies customer support has been notified about the posted complaint.
Apr 23, 2018
Updated by Amitabh Bhandari
I am following the mSwipe Toll Free number [protected] for the deactivation of my mSwipe machine (Registered Moble Number : [protected]). I have called seven times to the toll free number to deactivate my mswipe machine. but the only response i receive is "within two days a person will come and collect it, and deactivate it"...

Today Once again i called to check the status and one Mr. Nutan asked me to go to a nearest Axis Bank Branch and give a cancellation request to the bank!

I simply don't understand the logic to keep me waited for two months (saying, a person will come within two days) and suddenly you say go to Axis Bank and Submit a cancellation request!! My Latest Request No. is TBK02497483 dated 23/04/2018

Please clarify why should i go to Axis Bank Branch when its your person came to advertise mswipe and said its hassle free helpline will always be at your service.

Is this HASSLE FREE SERVICE?

I said that my company "BITE and SIP" is closed now and is not operational. they are suggesting me to continue the machine as i may need it when i open another business! Am I a nomad to surrender my machine if its use to me? I am already in a sad state of mind regarding my business getting shut down and to add further woes i am getting suggestions which i never asked for. I also updated my new contact number ([protected]) as the registered mobile number of the company got deactivated with the closure of the company itself.. but still no response from their end.
Verified Support
Apr 26, 2018
Mswipe Technologies Customer Care's response
Dear Sir,

Our representative will get in touch with you in this regards.
Verified Support
May 01, 2018
Mswipe Technologies Customer Care's response
Dear Sir,

We deeply regret for the inconvenience caused.

We will have informed our Operation team to check into your case and get your device deinstalled on priority.
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    +91 22 4922 4466 (Head Office)
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