[Resolved]  Mswipe Technologies — direct sales - department

Address:	New Delhi, Delhi, 110020
Website:	elixirshop.com

From: raman anand
Date: fri, nov 10, 2017 at 12:40 pm
Subject: re: special offer in exchange of payumoney pos machine
To: mswipe directsales, [protected]@mswipe.com, purchase lookbeyond

Dear sir / madam,
Weare old clients of payu and have their old pos machine.
When you took over the operations of pay u, you had sent an offer to change the old machine " at no extra cost (Except rs 2000 one time) and no monthly or maintenance charges etc on 25th july. This offer was also repeated by your sales representative on phone after a few days as i was travelling.

I accepted the offer and requested them to send the machine to my okhla office where the old machine will be returned and payment made. They will also be given all required document copies again (Even though these were given when we took the payu machine) which they registered and promised to deliver ina few days.

There was no response fpr two months so i sent a reminder to ms harsha rani on 25th oct to replace the machine but no action is taken to date against this offer. Except sending messages that you are not able to reach our phone and talk to us. The phone is usually free, so i am reasonably convinced that this was a fraud exercise and you were never interested in actually replacing the old machine under this offer.

Madam harshas mobile is constantly switched off during office hours and thee is no reply on your landline

It does not reflect very well on your organisation to refuse to fullfill your written offer, and now state that we have to pay charges under various plans. This amounts to blackmail of the pay u clients that were taken over by mswipe.in fact you should have replaced all their machines in any case as a goodwill gesture.

Expecting a positive response. You can con tact on my e mail or thru the data base of existing customers

For look beyond (Health & wellness) llp

Raman anand
Designated partner