Mswipe Technologies — illegal debit of money from my account

I have used mswipe in 2017 for a while and i have surrendered the device after deactivating. After so many months of the deactivation request they have still charged me 2000. Rs in august 2018 as an annual charges. I then contacted technical team and they didn't seem to solve the issue or even care to respond to customer's problem. After so many struggle and multiple contacts they have refunded.

I have made very clear to their representatives that i no longer wish to be associate with swipe and hence requested to take all my info off as i don't even have the device or active.

Now in 2019, they have again charged me rs. 649 as annual charges again from my bank account which is very frustrating on how can they do this after the device itself was surrendered years back.

Instead of deactivating my account, they have very smartly turned off my sms service and hence i wasn't aware of the debit. I was shocked to see the debit on 22nd aug 2019.

It seems they aren't caring about the problems and getting tired of repeated issues and follow-ups.

I have escalated it to the same people whom i communicated earlier and it is been few days now as i'm continuously following with them and they didn't even acknowledge the mail yet.