[Resolved] Mswipe Technologies — legal representation for excess charges in monthly rental | |
Same issue is repeated since last 9 months every month no solution. It is wrongly marked resolved. Who is marking it resolved. Banksmswipe technologies wrong debit for monthly rent for sim which is deactivated [resolved] mswipe technologies — wrong debit for monthly rent for sim which is deactivated 2 reviews Ashish barve on jan 9, 2018 Submit a complaint To, date 9/1/2018 M/s mswipe technlogy private limited Head office – mumbai Astral center, 9th floor, N. M. Joshi marg, byculla, Mumbai - 400 011 Telephone icon tel :[protected] Sub: legal representation for excess charges in monthly rental Dear sir, This is to inform you that we have requested on 30/12/2017 for deactivation of vodafone sim card used for network usage for mswipe wisepad g2 used by eye care professionals. The mentioned sim card no. [protected] mobile no. [protected], service provider vodafone. And monthly rental of 50 + taxes was handel over to service personal mr. Paresh khale from mswipe as on 2/1/2018 as per instruction from mswipe support team. On 4/1/2018 transaction of rs.3899 was done on mswipe machine and the amount that was credit at bank was rs.3404 after deduction of rs.495 towards monthly rent and taxes which was to my surprise not correct and was brought to notice of mswipe customer support immediately as the support team was unable to check the system due to data not updated in their system they asked us to wait till next morning. When we called again on 6/1/2018 for confirmation and the mistake of charging extra was admitted and was assured of refund within 48 hours which should have reached in our account within stipulated time period of 48 hours except sundays and prescribed holidays But on our enquiry on 9th january 2018 we did not receive any positive response from your side as we did not received the payment by 9th january 2018. We made various call to customer care department in frustration and had the heated exchange of words with customer care executive, sandeepa who just banged the phone midway conversation, similarly the senior executive siddhesh also was unable to get us any solution midway disconnected the call on repeated phone calls the phone was finally transferred to manager mr. Thokle who asked me to teach us how the system should work and lacked basic etiquette and manners to talk to a frustrated and complaining customer adding to my worry and send me a email ( Dear sir, We regret for inconvenienced we wish to inform you that your sim rent refund has been initiated from our end it will get credited asap Thanks & regards, Helpdesk) The delay deliberately made by you and also not able to give any specific and reasonable reason for delay which has caused us great mental harassment and financial losses. It is therefore you are requested to transfer our amount immediately and also transfer the amount of rs. 50000/- as a fine for delaying and rs. 5 lac for harassment compensation Withing 15 days of this representation. If it is not done positively i shall knock the door of court of justice. For eye care professionals Avani barve Complaint marked as resolved Feb 19, 2018 Complaint status [jan 10, 2018] Mswipe technologies customer support has been notified about the posted complaint. Verified support Mswipe technologies customer care's response, jan 19, 2018 Dear ashish, As discussed, kindly share your bank statement so that we can verify and confirm that you have not received the sim card support fees as the refund has already been processed from our end (Utr number[protected]. Complaint comments 1 comment updated: jan 19, 2018 Share0 Tweet0 Share0 Related complaints Mswipe technologies - payment on hold [8] Mswipe technologies - not cancelling and not refunding [8] Mswipe technologies - illegal hold of payment [6] Mswipe technologies - amount on hold for 12 days [5] Mswipe technologies - regarding releasing on hold money [4] View all mswipe technologies reviews Comments Sudhir321 Jan 19, 2018 Was this information helpful? | |
Oct 11, 2018 Complaint marked as Resolved Mswipe Technologies customer support has been notified about the posted complaint. Verified Support Sep 05, 2018 Mswipe Technologies Customer Care's response Dear Ashish, Inconvenience caused is deeply regretable. We will process the refund of Rs.295/- by tomorrow and share you the UTR No. Verified Support Sep 07, 2018 Mswipe Technologies Customer Care's response Dear Ashish, As per confirmation, we have processed your refund please check with UTR: KKBK[protected]. Kindly close the complaint from your end. | |
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There is no resolution to the problem i have been facing. So kindly help me to guide which legal ways to proceed it further.
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Astral Centre, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai, Maharashtra, India - 400011