Mswipe Technologies — Money buggers & still charging after 1 year of account closure

Address:	411018
Website:	www.mswipe.com

I have a Mswipe machine # [protected] (purchased by paying approx 2000/- INR) which was deactivated back in June 2015. Suddenly out of nowhere I have been charged for Rs. 1350/-.

The customer reps tell me that the ECS bounced but the fact is that the same was cancelled & here the proof:
"
"Shraddha Zimbar

11/6/15


to me, Sunil, Payment-recon, Riyaz, Chetan


Dear sir,

As conformed from the concern team, we have already deactivated the ECS facility

Regards,

SHRADDHA ZIMBAR
Customer Support Executive-Accounts

"
Now I am being told that the recent 'theft' of Rs. 1350/- is for the machine which I have 'purchased'. Why should I pay for it. Rather if you need the machine back, gimme back my money 7 take the stupid thing with you.

Can someone responsible call me for the same?????????????/

Thanks,
Pankaj
[protected]

here is the complete email:

This is certainly not done. I have paid approx 2000/- for the device & so basically I have purchased the same for M-Swipe. What the hell is this payment for??????
Dont you tell me that the device was free of cost to be used until now.

Also what ECS bounced. Help me with the details for the ECS that was bounced!! Show me screenshots or whatever that you have.

I need someone to call directly to me. Enough of this email thread.

Who is the higher authority who has the rights to handle the case in an appropriate way once & for all?
Help me with the mail id.

Thanks,
Pankaj

From: Helpdeskresponse
Sent: 13 May 2016 18:38
To: [protected]@gmail.com
Cc: 'riyaz mehta'; [protected]@mswipe.com
Subject: RE: M-Swipe payment concerns

Dear Merchant,

Thank you for writing to Mswipe Customer Service.

Further, this is inform to you that, as confirmed by our concern team, the amount deducted from your account is towards the device cost, however in this case we have not received the amount as the ECS bounced, the debits in the bank statement are towards bounce charges which were levied by bank and not by Mswipe.

Total amount deducted- Rs.1350/-

Once device is returned we will reverse the same.

Thanks & Regards,


Regards,

TEAM MSWIPE


Mswipe Technologies Pvt. Ltd.
Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai - 400 011
Helpdesk:[protected] | Web: www.mswipe.com | Facebook: www.facebook.com/mswipe
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From: Pankaj Dhoot [mailto:[protected]@gmail.com]
Sent: 12 May 2016 18:34
To: Riyaz; Chetan; [protected]@mswipe.com; Pankaj.[protected]@mswipe.com
Subject: M-Swipe payment concerns

Hi Riyaz & team,

Trust you guys are doing good!

I 'was' using Mswipe machine # [protected] & user id [protected] long back in 2015.

The same was disconnected for use under ticket # Tbk00133171 long back in 2015.

Out of nowhere, suddenly an amount of Rs. 1350/- (One thousand three hundred fifty only) in the pattern 350+350+350+300/- has been debited from the account.

I had asked to de-activate the ECS facility then, to which I had received the below email:
"Shraddha Zimbar

11/6/15


to me, Sunil, Payment-recon, Riyaz, Chetan


Dear sir,

As conformed from the concern team, we have already deactivated the ECS facility

Regards,

SHRADDHA ZIMBAR
Customer Support Executive-Accounts

"

Can you kindly help me understand what made deduction to happen & can you initiate the reversal of the same?

I am also reachable on [protected]. Would appreciate your quick turn around.

Thanks,
Pankaj Dhoot