[Resolved]  Mswipe Technologies — no reverts from team of email sent

Address:380015

We want to know the renewal process of Mswipe machines for which I have already sent multiple emails at [protected]@mswipe.com, [protected]@mswipe.com but it is very sad and disappointing that there has been no revert of my mails.and also I have been calling several times at the customer care no - [protected] from last 10 days and every time when I called the team @ customer care, either the revert is that server is down or they say to mail it again .
kindly look into the matter ASAP and help us in resolving the same and inform us on[protected] Manali shah
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Jun 30, 2018
Complaint marked as Resolved 
Mswipe Technologies customer support has been notified about the posted complaint.
Verified Support
May 21, 2018
Mswipe Technologies Customer Care's response
Dear Manali,

Sincere apologies for the delay.

You can pay Rs.4838/- for advance rent with SIM charges and its including GST 18 % you have to sent this payment through following bank details.

ACCOUNT NAME: - Mswipe Technologies Pvt Ltd.,
BANK NAME: - Kotak Mahindra Bank Ltd,
BRANCH: - Fort Mumbai,
IFSC CODE: - KKBK0000957,
ACCOUNT NO:- [protected]

And send the payment receipt on mail id:- [protected]@mswipe.com and [protected]@mswipe.com for acknowledgment.
May 21, 2018
Updated by Manali08
Thank you for your response!

As per standard industry practice invoices form the basis of all payments and contract between the parties so we require a formal Invoice on your letter head duly signed with total amount to be paid for both the Mswipe devices. This is mandatory as per our audit requirements.

Looking forward to your co-operative revert
Verified Support
May 24, 2018
Mswipe Technologies Customer Care's response
Dear Manali,

Invoices has been sent at your registered email id.

Kindly confirm if your issue has been resolved.
Verified Support
May 24, 2018
Mswipe Technologies Customer Care's response
Dear Manali,

Kindly close the complaint if your issue has been resolved.
Complaint comments 

Comments

Thank you for your response!

As per standard industry practice invoices form the basis of all payments and contract between the parties so we require a formal Invoice on your letter head duly signed with total amount to be paid for both the Mswipe devices. This is mandatory as per our audit requirements.

Looking forward to your co-operative revert

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