[Resolved] Mswipe Technologies — previous complaint was closed even before solving. unauthorized deductions after returning the machine, refund issues

indira1204

from Bengaluru, Karnataka

Address:	Hyderabad, Andhra Pradesh
Website:	mswipe.com

[resolved] mswipe technologies — unauthorized deductions after returning the machine, service and refund issues

1 review
Indira1204 on oct 7, 2018

Hi sir/madam,

I indira from venkateswara kirana & general stores, purchased a mswipe machine which we returned in march 2018 but we are still being charged from may 2018 till now every month.

I wrote complaint regarding this issue before. Even after send bank statements no response from you. Infact you closed the case without even responding or refunding the amount. This is not done. We have been loosing money every month because of you. Even after complaining in september you deducted amount for october month.

We request you to please stop automatic deduction and return the money charged from may 2018 till now.

Device no:[protected].

Thanks,
Indira d

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Jan 4, 2019

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Nov 17, 2018

Updated by indira1204 Edit- Even after complaining on oct 7th you continued deducting amount for october month.

Verified Support

Nov 17, 2018

Mswipe Technologies Customer Care's response Dear Indira,
We will check your bank statement accordingly we will update you for the additional amount deducted.
Need your kind cooperation in this regards.

Nov 17, 2018

Updated by indira1204 Sure, email was sent from [protected]@gmail.com to [protected]@mswipe.com.
This might make your search easy.Please make it fast or else you will make deduction for this month as well in couple of days.

Thanks,
Indira

Verified Support

Nov 19, 2018

Mswipe Technologies Customer Care's response Dear Indira,
We tried to connect you on [protected], unfortunately there was no response.
We request you to share proper Bank statement to check and verify your amount deducted.
Waiting for your quick response as we could not check any statement on the given mail id [protected]@gmail.com

Nov 22, 2018

Updated by indira1204 HI,

Sorry for delay.
I have emailed you again the bank statement today. Please check once and update me. It was sent from [protected]@gmail.com. Attaching the picture of email sent for confirmation.

Thanks,
Indira

Verified Support

Nov 22, 2018

Mswipe Technologies Customer Care's response Dear Indira,
As cross verified, your additional amount deducted 3245/- will be refunded within next 3 working days.
Thank you for your kind cooperation in this regards.

Nov 23, 2018

Updated by indira1204 Hi sir,

Thank you for the refund.
Please make sure to stop automatic
deductions in future.

Thanks,
Indira

Verified Support

Nov 30, 2018

Mswipe Technologies Customer Care's response Dear Indira,
We have initiated your liable refund for INR 3245/- please find the UTR No. KKBK[protected].
Thank you for your kind cooperation in this regards.