[Resolved] Mswipe Technologies — refund from mswipe transaction | |||
M swipe transaction was done on 2nd dec 2017 of rs 2242 at tid 42m79046 Lekha farm cul Same was made void it was approved also but still i have not refunded this amount in my account. Card ending with 1312, Authorization no. 019470 Rr no.[protected] I want this amount to be refunded asap as void was approved 48 hrs back. Sms recieved was Void approved inr 2, 242.00 at tid 42m79046, userid [protected] lekha farm cul on 2/12/17 with card ending 1312, rr#[protected], auth#019470 Was this information helpful? | |||
Jan 19, 2018 Complaint marked as Resolved Mswipe Technologies customer support has been notified about the posted complaint. Verified Support Dec 04, 2017 Mswipe Technologies Customer Care's response Dear Vikram, as discussed with Mr.Vinay Barlota, you can find the void receipt at our website which you can show to your issuing Bank as a proof of cancelled transaction.Please prefer the below steps for generating void receipt. 1.Kindly ask the Merchant to login on www.mswipe.com 2.Select the date of your voided transaction 3.Click the approved button displayed below the amount which you voided. (-2242.00) 4.Click on receipt icon. Verified Support Dec 19, 2017 Mswipe Technologies Customer Care's response Dear Sir, as confirmed by you on our telephonic conversation. Your issue has been resolved.
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+91 11 4701 0204 (Delhi)
+91 22 4922 4466 (Head Office)
+91 80 4096 9167 (Bangalore)
Astral Centre, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai, Maharashtra, India - 400011
Its already 9 days when transaction is done there, is no refund from bank.
Please find reply from the ICICI bank
Dear Mr. Dhabale,
We understand your concern.
We have initiated a dispute to investigate the transaction dated December 02, 2017 at LEKHA FARM for Rs. 2, 242.00 through Service Reference Number SR[protected].
If the transaction is not claimed by the merchant, then the amount will be credited within 9 working days.
In case the merchant claims the transaction charge-back is raised.As per Visa/Mastercard guidelines, maximum time to investigate disputed transactions is 50 days.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
B Shobha
Customer Service Officer
ICICI Bank Limited.