[Resolved]  Mswipe Technologies — rental issues

Address:

9 vinayaka nilaya j p nagar, 560078

Dear sir
Myself prakash my number is [protected] from bangalore, i had purchased a device in 2016 for my business purpose, and i have paid the amount and took the device, then i have lost the device in 2017 and i have called the call center and informed them that i have lost the device so am not able to use, again sales people had called and gave me a new device and they said that has been deactivated and they said u can use the device from now onwards, so i was using the device, and in middle due it rent amount deduction it has been debited twice the amount, then again i called the customer care and escalate the issues that i have been using one device and how the two device rent has been deducted, after that they said they wil resolve the issues, then i got frustrated and decided to stop the transaction and decided to return it back, so few months back one guy has come from mswipe and collect the device for him also i told the same issues, he also said he wil speak to his manager and solve it, but again today the rent has been deducted 3352, today also i called to the call center, he is also not communicating properly, i have told the clear information from starting, after listening he is telling that the 1st device which i took in 2016 that is still active so the rent has been deducted, my question is that, 2017 i took the second device stating that i have lost the 1st device, once i have lost and that has been communicated to the mswipe then also how they can charge the rent for lost device, from 2017 to till date the rent has been deducted from my account, call center executive is telling i have not informed about the 1st device lost and to cancel it, how it can be possible, i have informed i have lost the device, then only they have said we will cancel it and they gave second device with active, kindly resolve the issues as soon as possible,

Call center guy is telling i have to pay the device cost additional it seems, for which the device i have lost i have not used i have already paid the rent from 2 years,

Prakash c
Nandi toyota
Team leader
[protected]