[Resolved] Mswipe Technologies — unauthorized rental charges, unethical behavior

[Resolved] Mswipe Technologies — unauthorized rental charges, unethical behavior

K K.m. Chandrashekhar from Bengaluru, Karnataka

Company name: brand zone, register mobile no: [protected] As per above subject i closed my mswipe account in january 2016. I submitted mswipe device to executive. After that no rental charges debited from my bank account but suddenly in the month of february 26th and 27th 2018 that means after two years rs.700/- deducted from my bank account. After that i called to customer care explained the details. So they given me complaint id: tbw00237529. Executive told me that your amount will credit into your account within 48 working hours. But amount not credited into my account. Again i called and spoke to executive given same reply. Agin i did not received money. I called again customer care they arranged call back from banglore executive. On 21st march i received a call from [protected] and he asked some details i answered after he told ok sir your amount will credit to your account. But suddenly in march 27th and 28th rs.4200/- debited from my account. So totally rs.4900/- debited from my account. So please solve the problem and refund my money to my account. I m in very critical condition in this moment suddenly they deducted money from account. Was this information helpful? No (0) Yes (0)
May 29, 2018 Complaint marked as Resolved Mswipe Technologies customer support has been notified about the posted complaint. Verified Support Mar 30, 2018 Mswipe Technologies Customer Care's response Dear Chandrashekhar, We are checking whether we have received your device at HO or not and will inform you soon with the updates. Apr 02, 2018 Updated by K.m. Chandrashekhar Dear Sir/Madam, Already Three days completed till no response from your end. I Closed My MSWIPE account in the MONTH OF JANUARY 2016. after January 2016 no rental deduction from my account. you are saying that We are checking whether we have received your device at HO or not. I Submitted MSWIPE device no: [protected] in March 2016. after so many calls to customer care and received complaint id. after complaint ID and running complaint again Rs. 4200/- deducted from my account on 27th and 28th March. again I Write a mail to [protected]@mswipe.com and called to customer care. executive told me that your device is not yet deactivated and will be deactivate within two to three days after deactivation another two to three days it will take to refund your amount. But on 31st again debited money from my account. its very worst response and worst customer care support i never seen before. please refund my money and solve problem as early as possible. Thank You. Apr 11, 2018 Updated by K.m. Chandrashekhar After calling Bangalore office on 3rd April and sent details of bank statement as per there instructions. then they told that will resolve and refund amount within 2 to 3 days. later I received call for confirmation on 5th April 2018 from Bangalore in-charge person but till now no response to either Mail or here or from customer care. here i m attaching last transaction from MSWIPE device that is 16 DEC 2015, I closed account in January 2015. last rental also deducted in JAN 2015. here I attached rental deduction after two years of closed account that is Feb 2018 and March 2018 total amount of Rs.4900/-. please refund my amount as early as possible or else i will go to consumer court with all documents and call records and mails proof. i waited nearly 45 days from march 1st i started calling customer care till not yet solved the problem very worst response. Apr 15, 2018 Updated by K.m. Chandrashekhar Dear MSwipe, Rs. 11, 917/- THE UNNECESSARY CHEQUE BOUNCE (ACH return Debit) CHARGES LEVIED FROM HDFC, Brooke field branch, Banglore. please write a letter to HDFC bank and refund my money. now my account in negative balance because of this mswipe mistakes facing lot of problems. Verified Support Apr 18, 2018 Mswipe Technologies Customer Care's response Dear Chandrashekhar, We have not received your device at HO, please provide us with your deinstallation receipt or any details of the employee who collected your device so that we can help you further. Apr 18, 2018 Updated by K.m. Chandrashekhar Dear Mswipe, Your Executive collected the device, he didn't provided any receipt to me that too feb 2016 more than 2 years completed. after so many calls to your executives and banglore office incharges simply telling that we will deintall your device and refund your money but simply days are moving no response or action from your end. already 50 days completed again and again and again and again same questions device not yet installed and same answers will deinstall from our end and refund your money. just tell me either you resolve the problem or not thats it. May 02, 2018 Updated by K.m. Chandrashekhar Dear Sir/Madam, I have closed Mswipe in 2016 January only and not made any transactions after 16 December 2015. There were no such rental charges in my account from Jan 2016 to Jan 2018. I request you to kindly re-credit the amount Rs.4900/- and Return Charges Rs.11799/- to the account. Already from bank account return charges of Rs.11, 799/- debited from my account, Due to business Loss already I m in Depression and I m not in a position to pay Return charges also, Financially Already I m facing lot of problems. Patiently I waited around two months but complaint not yet solved.Total Rs.16699/- debited from account. if rental charges and return charges not credit into my account and anything happen to me MSWIPE Technologies is responsible. I hope you will arrange to do the needful at the earliest. Thanking you, Yours faithfully
Add a Comment	Share
Submit Close