[Resolved] Mswipe Technologies — unnecessary billing charges in spite of termination of services from 5 months

mehul badani

from Mumbai, Maharashtra

Address:

1, Anmol Plaza, Sector 8, kharghar, Navi Mumbai 410210, Mumbai City, Maharashtra, 410210

Dear sir / madam,

This is to bring to your notice that the mswipe device was duly returned by me & collected by your team some 5 months back from my kharghar office
Device id [protected]
Tid: 42m37401

The cancellation request for the same was made on 31.10.2018 @ 1:25 pm
(Your request id # tbk03300804 / mr raghven)

However there are 5 auto debit payments reflecting on my savings account on 27.02.2019 totaling to inr 1652/-

I am shocked to find why i am still being charged when i am no longer using your services??
Please explain this and issue refund for the entire amount asap

Thanks & regards,
Mehul badani
[protected]

The property shoppe
1, anmol plaza, plot 7, sector 8, station road, near axis bank atm,
Opp. Shanghai restaurant, kharghar, navi mumbai 410210

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Apr 4, 2019

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India
We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed.
As per the complaint received there is no Proof received from Merchant end to proceed Closure hence we have escalated the issue once device received at our end we will proceed Deinstallation.