[Resolved]  Mswipe Technologies — wrong debit for monthly rent for sim which is deactivated

Address:

Thane, Maharashtra, 401501

To, date 9/1/2018
M/s mswipe technlogy private limited
Head office – mumbai
Astral center, 9th floor,
N. M. Joshi marg, byculla,
Mumbai - 400 011
Telephone icon tel :[protected]

Sub: legal representation for excess charges in monthly rental

Dear sir,

This is to inform you that we have requested on 30/12/2017 for deactivation of vodafone sim card used for network usage for Mswipe wisepad G2 used by Eye Care Professionals. The mentioned sim card no. [protected] mobile no. [protected], service provider Vodafone. and monthly rental of 50 + taxes was handel over to service personal Mr. Paresh Khale from Mswipe as on 2/1/2018 as per instruction from Mswipe support team. On 4/1/2018 transaction of Rs.3899 was done on mswipe machine and the amount that was credit at bank was Rs.3404 after deduction of Rs.495 towards monthly rent and taxes which was to my surprise not correct and was brought to notice of mswipe customer support immediately as the support team was unable to check the system due to data not updated in their system they asked us to wait till next morning. when we called again on 6/1/2018 for confirmation and the mistake of charging extra was admitted and was assured of refund within 48 hours which should have reached in our account within stipulated time period of 48 hours except sundays and prescribed holidays

But on our enquiry on 9th january 2018 we did not receive any positive response from your side as we did not received the payment by 9th january 2018.

We made various call to customer care department in frustration and had the heated exchange of words with customer care executive, Sandeepa who just banged the phone midway conversation, Similarly the Senior executive Siddhesh also was unable to get us any solution midway disconnected the call on repeated phone calls the phone was finally transferred to Manager Mr. Thokle who asked me to teach us how the system should work and lacked basic etiquette and manners to talk to a frustrated and complaining customer adding to my worry and send me a email (
Dear Sir,

We regret for inconvenienced We wish to inform you that your sim rent refund has been initiated from our end it will get credited asap
Thanks & Regards,
Helpdesk)

The delay deliberately made by you and also not able to give any specific and reasonable reason for delay which has caused us great mental harassment and financial losses.

It is therefore you are requested to transfer our amount immediately and also transfer the amount of rs. 50000/- as a fine for delaying and rs. 5 lac for harassment compensation
Withing 15 days of this representation.

If it is not done positively i shall knock the door of court of justice.

For Eye Care Professionals
Avani Barve