MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

Hi Tajender Pal Singh,
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India

Hi CHANDRANI BHATTACHARYA,

We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.

Regards
MTS Customer Service India

MTS SUCKS!!! ..it seems if doomsday is not gonna come naturally they will bring it in other ways ..
I was also using MTS post paid data card no [protected], My Story starts from the sales man i told MTS sales man that i need high speed data card as i was already using reliance data card prior to MTS because of the speed issue i thought of changing it ..this guy named Sachin(i remember his name because of the cheapest thing he did) he came into my office, he assured me that i wont face any speed issues, 1.8 MBPS Anytime that was his solid promise although they provide 3.1Mbps god knows why d hell they are making these false promises .
Anyways as i was in my office already busy with work he asked for the payment of 2749 for 3 months advance rental inclusing VAT and service tax ..
i gave him 3000 Rs in total as did not have change money .he said will return the balance d very next day along with the payment receipt in my office ..The Next day never arrived for this guy.

ANY Ways, Luckily my Data card started working (i was presuming of fraudery because the sales man never returned with the receipt nor with the consolation call) now here comes the big problem " SPEED " my goodness i was feelin like cutting the sales man's Balls off. The speed was apalling, it was taking so much time to load google that eventually i used to forget tht which webpage i was trying to reach. it was crawling speed never loaded speedtest.net ..Anyways rung their cmr care for god sake their support were trying to resolve the problem over the phone by asking me to delete cookies, files, browsing histories, cache files, trying different explorer, restarting my laptop twice. nothing worked eventually the guy told me a person will visit me in 2 to 3 days, i said okay n thankyou for wasting my 1 hour over the phone .he mentioned a complaint no that i did not make a note of.

A technician came in after 5 days ..cheked my laptop doing all those things again cookies and , i held the guy and said listen u so called technician i am a mechanical engineer with sound knowledge about computers ..any of this is not gonna solve my problem .

he asked me to try a diff PC . i tried on a diff PC in my office but no Joy. even i mentioned the sales guy thing also and made a written complaint and handed over to him .he said both issues (speed & advance rental pending/receipt )will be sorted out soon .

hence forth i was waiting for the right speed some times it used to manage to give a speed of 234 kbps thats the maximum speed i have ever received with that dongal that too in night around 3 to 4 AM .
Time passed ..my frustration was getting bigger n behemoth .i started calling their MTS Office in Magarpatta, a lady very soft spoken used to promise to resolve my issues but no joy their also .

I called customer care again somewhere in near november 2011 the gentleman told me that their is ticket opened we cant log another complaint i said for how log do i need to wait for my issues to get resolved ..i spoke to d floor supervisor ..no help..i was feelin like i was paying for something which i am not getting practically from the past 45 days..i mean checking my email was also too painful, it was much easier to check on my phone although which i was doing for that time .
One day i again called the customer care, i told them my issue all over again, , and the guy again started with deleting cookies, , i literally shouted on him i used slang words i fought with supervisor with so many bad words were coming out (u can imagine my frustration )

then i was out of town for a almost a fort night in Himachal pradesh i was using the dongal their for my work, i was literally going down to a cyber cafe for the internet .i threw away that dongal some where in my bag .i returned to pune was thinking of changing my service provider as almost 3 months were elapsed but was nt getting time to find a decent provider, , Tata, Reliance, airtel, MTS now what XYZ internet services ?everybody are the chips of the same block .by that time i got a bill of 367 Rs as it was for couple of days with the adjustment billing cycle, i did not pay the bill for almost 15 to 20 days of the due date they disconnected my service.i went to MTS magarpatta office ..Met with a guy named Sarang .he said he was the manager i spilled everything in front of him he got my dongal checked right there in his office and it was woking fine in their goddamn building .

i paid d bill personally to Sarang
got the bill signed by him as well this time .

Now guess what ?the same dongal doesnt work at my place ..WTF.same crawling speed google chrome's loading circle going round and round and round .i was wordless literally, i was annihilated with my patience level .

I literally went outside and threw that dongal in the garbage box. the right place for The ""MTS a Step Ahead"" Mblaze what nonsense company

From that particular moment i have never used MTS though they have made my bill of 2758 rs now i dont know what kind of calculation they make and how many penalties they have added on .which comes in my letter box every fortnight .i am not gonna pay that stuff. which took my hell lot of time n never got resolved must be a Vampire service needed to resolve their issues .they keep messaging me on my cell phone for the bill ..and so on and so on

Today i was reading consumer complaints ..and the my innerspace blasted on this page.
There should be a governing body who take the advance strict steps for the complaints filed by the consumers like d 1 in United states ..

Jaago Grahak Jaago se kuch nahi hoga .

Amit Yadav
email id . [protected]@gmail.com

Hi Amit Yadav,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India

Hi CHANDRANI BHATTACHARYA,

As per our records, the customer service team tried contacted you buy your number was not reachable. Please provide your alternate contact number.

Regards
MTS Customer Service India

Mr. Vlad Pozdyshev

Please find below the summary of the complain

-June 2011- two hand sets ([protected] and [protected]) received by door to door sales man paid PDC and signed ECS

-July/August got a call to make payment without the bill-went to BTM layout koramangala, Bangalore and made payment.

-August/September Again the demand to make payment without the receipt of bill- demanded to take back the hand set which was also faulty.(meanwhile number disconnected-incoming/ outgoing)

-complained by mail and phone to take the handset back- kept receiving bills now for the instrument.

-December 3rd finally an executive came and collected both instruments but did not return the cheques (as requested to the call center executive previous day)

-Cheques not returned where as in the last week of December 2011 cheques dropped in bank and bounced. Complained again

-Received legal notice, replied back with facts.

-2 months back ECS cleared from my bank for 17, 000- complained again and demanded to return back my money, mean time receiving bills for handsets I don’t possess and already surrendered on 3rd Dec 2011

-Got an intimation for court summon for 17th August 2012

With a clear conscious, please explain to me, just because I have been constantly in touch with MTS and regularly complaining, do I really go through all this. I request you to look into this matter, return my money, advocate fee, an apology letter and withdraw the court summon, failing which I may have to take necessary actions from my end after consultation with my lawyer and go to the consumer court and sue the company for harassment.


Please find attached few mails written to your nodal officers (received auto generated reply)and Mr. Vishwanath SV
Senior Specialist, Credit Control & Collection Division
Customer Service Delivery Department, Karnataka
customer care and billing id without any concrete response.

Warm regards
Ismail

My name is shrey bahrdwaj my Data card no. is [protected] I am facing from big scam I have purchased the MTS Dongel from Connect india as I receved the called friom them and the sales agent gave me assurtiy trhat you will get speed of 1.8mbps atleast which is the minimum but I am getting 1kbps JUst coustmer service is not listening THEY said complain against us. THE sales man name is RAJ MALHOTRA a big laier who said that dont pay the bgill I am geting the bill off 730 HE gave me old dongle, wrong Commitment And also said that you will swicth your dongle in prepaid at any time. FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD ... I AM WRITING to consumer forunm publish in news paper and aware the pepole about this on facebook, orkut, twiter etc and I AM also making my blogs.MY no. is [protected]...No one contacted me from coustmer support they are helpless and deduct my balance of rs500...shrey [protected]

I AM geting the speed OF 1.kbps and I was promised that I will get atleast 1.8mbps really dispointing and frustating servioce bad bad bad bad bad review in just 2 days..
SHREY BHARDWAJ
[protected]
[protected]@gmail.com
MTS DATA CARD NO. [protected]

Hi,

I have faced a similar problem with them. I want to know if all those people who have been harassed by MTS can join along and do something to STOP this forever.

Hi,

I'm also facing the same payment harassment from MTS. We should do something for them.

Fraudulent practices by MTS will only spoil the company's image and the advocate that you've appointed to send out legal notices to hapless customers demanding money is very fishy business.Instead claim what is rightful instead of resorting to unfair trade practices.

Worst connection totally fraud company MTS dongal taken and made complete payment MTS guys commited will give 5 GB with new connection but they denied . After making 10 complain on day basis no one is responding still only one thing they are saying now u need recharge again for connectivity . I not getting what actually is going on .

i am not satisfy with mts

my name is rahul and my data card no. is [protected] and i want to disconnectd mt mts mblaze dongle ..

MTS — ZERO SPEED/FLUCTUATING

Hi,
myself Samir,i am using mts mblaze and every month recharge 999 for unlimited,but recently i face that every times its speed become zero even my balance is sufficient ,i have complaint so many times no positive feedback,at the end of the month its spped will become ok but when we will recharge again then same thing happpen repeatedly, i think they are filtering from HLR for this unlimited profile and MTS making fool all customer.so Govt. should take necessary action against them.

I hope that nobody will take any action because our Govt is handicapped because they dont have any law for this kind of illegal activity.

MTS — Technical problem facing from 3 weeks

i have recharged with Rs. 37 the benefit i should get is 2000 local mts min but i got Rs. 30 talktime
i called customer care, visited galley also called nodal desk but my problem is still unsolved.
also they are not taking my complaint

see the proof

Hi,
We regret the inconvenience caused. Please specify your name and contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India

This is my number ...[protected]...u mts people cant overcome the problem by just saying "regret the inconvenience caused"...even wen I call ur extremely poor customer care...they make false promises, bluffs a lot, dont give a solution at all...lets C what u can do???? deeply frustated by ur service...once inconvenience caused is caused...u people dont even tend to rectify the problem...

Hi,
. Thank you for providing the details. We will ensure that our customer support team will contact you.

Regards
MTS Customer Service India

Hi CC Nair,
As per our records, the customer service team had contact you. We hope that you were happy with the overall experience. Do get in touch with us in case you would like to have further discussion.
Regards
mts customer Service India

Agreed. the speed fluctuates too much.. Cant play serious game where you need constant speed, you lagged out every time.. my regrets buying MTS.. will change to aircel ASAP. and the plans is not that good.. my advise: Dont choose MTS

Hi CHINMOY KRUSHNA MOHAPATRA,
We regret the inconvenience caused. Please specify your contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India

Hi CHINMOY KRUSHNA MOHAPATRA

We value your concern. To assist you effectively, we would need your Name and Contact number to discuss the concern and provide a resolution.

Regards
MTS Customer Service India

my contact number is [protected]
my email id is [protected]@gmail.com
chinmoy.[protected]@heromotocorp.com

plz send me the monthly bill.
send me hard copy plz

Hi CHINMOY KRUSHNA MOHAPATRA,

As per our records, the customer service team tried contacted you but your number is not reachable. Please provide your alternate number.

Regards
MTS Customer Service India

My MTS no [protected] .
In the Month Mid Sept 12 I have sent a request to change the tariff plan of my MTS from Rs 850 to RS 549/-
Accordingly I have recd the bill in the month Oct 12 saying that Both tarrif mix bill recd and accordingly paid by us .

Now again the bill recd with Rs 850 Tarriff plan in the month Nov, 12.

Kindly inform the correct bill till date so that i can immediately close this MTS connection .

REgards,
H K Chaturvedi
[protected]

Hi Customer Care,

My MTS postpaid number is [protected].Am located in Electronic city Bangalore.

I bought this MTS data card before 2 weeks.From the day one am try reaching your customer care guys regarding the speed.Till now i have not got an proper response.Really fedup with it.As of now am getting only 200 to 300 kbps.I need to get change ASAP.If you can't do please give your lead number so that i can talk to him directly and get it sorted out.

Thanks,
Alagarsamy
[protected]

my data card number [protected]
reg. send for bill my mts mail id:meena.[protected]@yahoo.in or yahoo.mail id:[protected]@yahoo.com
contact number [protected]

Hi Vamshiy
Its true.
For last 4 times, i recharged for Rs 999/- (unlimited plan, 3.1 mbps till 10 GB) and the speed slows down to 20 kbps after 6 gb every time. for this billing cycle the speed reduced after 3.5 gb only. I complaint all the times to MTS and result is zero. the nodal officer, bihar sent me data usage details of 10 gb last month, it was manipulated. I personally keep a track of data usage and it was approx 6 gb.
It seems that MTS cheats it customers by providing less data and boasts to provide best plans - a sort of business strategies to take over other mobile broadbands like tata photon, etc.
Anyways, i have planned to drag MTS in court.
MTS sucks !

Hi Neeraj,
We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.

Regards
MTS Customer Service India

Hi Neeraj,
We value your concern. To assist you effectively, we would need your Contact number to discuss the concern and provide a resolution.

Regards
MTS Customer Service India

Hi Vamshi and Neeraj,

I am facing the same problem in MTS.

Neeraj, Did you take it to court if still not i would also like to join you in doing it.

Really feel MTS is cheating with the data usage and i have been speaking to their customer care for past 20 days but no sensible reply till now. Always they say we can find an option to download itemized bill from selfcare attached screenshot of the selfcare site cant find the option any where.

Only for the money spent in data card i am forced to still using it. But they have already crossed the breaking point will never buy or suggest anyone buy an MTS product.


Regards,
Devendran R
[protected]
devendran.[protected]@gmail.com

Hi Suman Ghosh,

We regret the inconvenience caused. Please specify your contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India

Hi Suman Ghosh,
We value your concern. To assist you effectively, we would need your Contact number to discuss the concern and provide a resolution.
Regards
MTS Customer Service India

Hi Akshay Awasthi,
We regret the inconvenience caused. Please specify your contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India

Hi Akshay Awasthi,

We value your concern. To assist you effectively, we would need your Contact number to discuss the concern and provide a resolution.
Regards
MTS Customer Service India

m blaze — recharge

sir
i taken mblaze connection from banglore. everytime when i recharge they deducted money from my account. but not recharging. i complained many times to custmercare many times respond was it will be corrected soon . i am lost 1400 rs. last one month i am trying to recharge

MTS Mblaze — Recharge

Dear Sir,
My name is Rishikesh Patel, last month i bought MTS Mblaze. After that On 23th July 2011 I have recharged in that connection of Rs.96/- for Unlimited usage for 1 Day, but my account has not debited, When I spoke with customer service of that company and my complaint was forwarded but after this no issues have been solved till yet. My MTS number is [protected]. Kindly help me out in that.

My contact no is [protected]

Hi Rashmi Kallur,
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India

Hi Rashmi Kallur,
As per our records, the customer service team had contact you. We hope that you were happy with the overall experience. . Do get in touch with us in case you would like to have further discussion.
Regards
MTS Customer Service India

I had done a Mblaze recharge Few days ago from a shop by cash and did not get the net recharged .
Mblaze no.[protected].Please check your records and reply fast.

MTS / mBlaze — Net Recharge unsuccessful

I had done a Mblaze recharge Few days ago from a shop by cash and did not get the net recharged .
Mblaze no.[protected].Please check your records and help me .

hi i had recharged for full talktime of Rs.80 through online .but the recharge was not sucessful but money has been detected..so can u plse help me in this regard...mobile no:[protected]

I recharged my MTS No i.e [protected] from a local shop but have't got my NET balance, i called up the MTS Customer care service thrice they told me "ur recharge is sucessfull" the last customer care guy i called up was so rude i think he was literally sleeping while he was answering my phone call, worst customer care everrr..

The local shop i had recharged through told me the same thing but with proof so i got nothing on him.. but as for the net recharge i haven't got it till now...

PS. Worst net connection as well as customer care service...

speed issue from 1 year

sir my mts no. [protected] from last 1 to 1 and half year i am facing the same problem of speed of about only 2 to 10 kbps please resolve my problem fast

0.10 mbps speed of MTS Ultra which says to give 9.8 MBps

Getting a speed which is even less than my 2G cellular data by MTS Ultra 3G Plus which offers you to give "Lightning fast speed" having motto "Exploit the net"...This is actually 'Exploiting' my time...such a crap net

Hi

My Mts Number is [protected].Prepaid connection. I recharged for Rs.399 on 11th November 2017, The amount has been debited from my account. But the Recharge is not done. I am not able to contact the customer support team also. Kindly contact me and resolve my Problem,

My contacvt number is [protected].

Sundarasivam.

Hi Neeraj,
We value your concern. To assist you effectively, we would need your Contact number to discuss the concern and provide a resolution.
Regards
MTS Customer Service India

Hi
Thanks for your Interest.
Mr. Partha Roy, Nodal officer, MTS, Bihar & Jharkhand, seems to be irresponsible till date regarding this matter.
For this month, I recharged for Rs 999/=, the data used is around 4 GB and today, 18th Jun 2012, the download speed became limited to 25 kbps this afternoon. Its horrible believing MTS that it won't repeat its deceiving nature. My mistake, I won't repeat it, take it granted from my side.
Lets see i[censored] can resolve the issue.
Otherwise, i will be happy to kick off this headache from MTS for ever.
My contact No. is [protected], email- [protected]@gmail.com
Do a favor to me, please don't call me i[censored] feel it's beyond ur authority to resolve the issues, at least we both can save a bit of time instead of wasting it.

Hi Neeraj,

We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.

Regards
MTS Customer Service India

Hi Neeraj,

As per our records, the customer service team had contacted you. Do get in touch with us in case you would like to have further discussion.

Regards
MTS Customer Service India

Hi Geogeo Mathew,

We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.

Regards
MTS Customer Service India

Hi Geogeo Mathew,

We value your concern. To assist you effectively, we would need your Name and Contact number to discuss the concern and provide a resolution.
Regards
MTS Customer Service India

Hi Rajesh,

We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.

Regards
MTS Customer Service India

Hi Rajesh,
We value your concern. To assist you effectively, we would need your Name and Contact number to discuss the concern and provide a resolution.
Regards
MTS Customer Service India

I am recharge the mts of 999 the speed is giving is versy slow my my remaining data is 19 gb why the speed is very low in night and morning and evening all time the speed is vry low

Hi SHUBHENDU GARAI,

We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.

Regards
MTS Customer Service India

Hi SHUBHENDU GARAI,
As per our records, the customer service team had contacted you.Do get in touch with us in case you would like to have further discussion.
Regards
MTS Customer Service India

Hi SK SINGH,

We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.

Regards
MTS Customer Service India

HI SK Singh,
As per our records, the customer service team had contact you . We hope that you were happy with the overall experience. Do get in touch with us in case you would like to have further discussion.
Regards
MTS Customer Service India

MTS — POOR SERVICE

I have a broad band connection with MTS Mblaze No [protected]. From the day one it gives me frustration than any service, I was earlier using AIRCEL Pocket Internet which was giving much higher speed than what the Broad band of MTS gives us at Rs 798.00. majority of the time the sites will not open for hours and always comes as timed out. Yesterday too i recharge with Rs 798 which ideally should give 3.1 MBPS speed , it is giving 114 KBPS. This company is systematically looting the company and shame on these people who do not respond even after repeated calls. Now I want to change the SP and anybody please tell which is better broad band.

I am Frustrated with this MTS company as they promise one thing and gives different. Shame on these people

Hi Ayaz kazi,

We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India

Hi Ayaz kazi,

As per our records, the customer service team had contacted you . We hope that you were happy with the overall experience. Do get in touch with us in case you would like to have further discussion.

Regards
MTS Customer Service India

MTS — Fraud And Wrong Billing

Number [protected] Was Vodafone Number Which Was Ported To MTS Postpaid Services In June 2011 With The Monthly Plan Of Rs.99 And Additional Pack Of Rs.21 (half Paisa Call).
The Number Is In Name Of My Mother Seema Jain.
In The Plan It Was Clearly Held Me That I Would Be Given Free Unlimited Data Usage On My Handset So I chooses That Plan.
As A Result Number Was Ported To Mts With Given Plan And I started Using The Same.
Just After 3 Days I Received A Bill With Amount Of Rs.250 For Activation Charges Which Was Promised To Me By Geeta Teleservices (MTS KRISHNA NAGAR) Shop While Purchasing That I Would Not Be Charged Activation Charges As It Is Free On MNP.As A Result I Contacted Him And He Promised Me TO Waive It Off And I Started My Internet Usage On Device But I Dont Know What Happened And My Number Was Barred Saying Limits Exceeding Credits.
SO I Went Back TO MTS Store Krishna Nagar He Told Me To Hold For A Week And He Would Handle The Matter.
when Nothing Happened I Wrote To Nodal About The Matter And An Amount Of 775 Was Adjusted Against All Previous Bills Of Total Rs. 801.
Next Month I Did Not Made Any Usage Of Internet And Received Bill Of Rs. 249 Which Was Duly Met By Me.Hence Account Was NIL Till Date.
Now Again In August I Made No Usage As A Safeguard As Told TO Me By MTS STORE Krishna Nagar.
And A Bill Was Received For Rs.196 Of Which I Made Payment Of Rs.200 Through Net Banking But Was Not Received By Mts Then I Made Another Payment Of Same Amount Through Net Banking And Again No Payment Was Received By Mts But Debited To My Account.
SO I Again Wrote To NODAL About The Matter And They Checked There Accounts And Made Rs. 400 Credited To My Account. I Also Talked About Internet Usage From Dept. They Promised Me That It Was A Technical Error And It Would Not Be Repeated Again So U Can Continue Using Data.By August I Made Excess Payment Of Rs.206 To Mts In My Account.
Now Problem Was About Start Which I Didn't Know As I Starting Browsing Net Again At The End Of Month I Received Bill With Data Usage Added Therein Total Bill Amount Was 552 With Internet Usage Of Rs.315 So As A Result If We Check The Proper Amount To Be Paid By Me Should Be 205 After Adjusting Taxes As Well As A Result My Excess Payment Of 206 Standing In Excess Credit By Previous Month Was To Be Set Off With With Current Months Bill And I Had No Outstanding Amount.
Again I Wrote To Nodal And MTS Store Krishna Nagar They Told They Will Be Looking To The Matter.
Again IN Next Month i.e October An Amount Of Rs.310 Including Taxes For The Data Usage Were Added.No Set off Was Made For Previous Dues And I Didn't Made Payment.
Again In November Rs.362 Were Added For Internet And My Number Was Also Barred Without Even Informing Me Both My Outgoing And Incoming Was Stopped By Company Without Notifying Me.And I Bill
Number Was In Same Position Till December And One Day Number Itself Started With All of Its Services Activated.
Next Day I Received A Call From Nodal Department And They Told That Company Has Full Right On Its Behalf To Shut Down My Services Without Informing Me And Even Change My Plan At Anytime After 6 Months Of Activation without information of the same. I Told Tem That A Short Waiver Has Been Given To me By The company with An Amount Of Rs.200 (Near About) They Told Me That This Is The Maximum Amount They Can Waive Off. I Told Them I Want To Discontinue With Mts Postpaid They Told Me That Currently They Have No Option For Customer To Convert To Prepaid Service From Postpaid He May Choose To Port Out Of MTS.
Even I Was Stopped From Receiving Or Making Calls.
For Whole Of Last Week Of December My Services Were barred Which Continue Without Single Day Of Proper Services Till January End.
Now In feburary My Number is Fully Deactivated.
I Even Wrote To Appellate Regarding The Matter And Problems Faced To Me And An Interesting Thing Was Known That The Lady Named Ms. Taru Handles All Nodal As Well As Appellate Complaints.
There Is No separate Department Of appellate And Nodal.

Even I Called Many A Times At appellate Office To Talk To Appellate Officer But No One Makes Me To Talk To Her.
And I Also Asks Them To Kindly Send Me The Copies Of ALL Bills Till Date but They Even Do So. So I Reach MTS STORE Krishna Nagar Through Whom I Receive All The bills.

There Were More Interesting Experiences Of Me With MTS
1. When I Call Customer Care Department At 155 They Say That This Is Not An MTS Number Recordings Of Which Are Attached.
2. I Receives Call From Debt Collection Department Who Asks Me To Clear My Dues Of Data Card They Dont Know That My Number Is Not Of Data Card But It Is Of Mobile Services.
3. When I Write To Appellate No one Replies From The Department Until An Challenging Mail Is Send.
4. The Department From Which Reminder call Is Received Talks Very Badly And Even Abuse As If I Have Taken Some Loan.
My Security Is With Company And Correct Bill Does Not Exceed My Security.
5. No Separate Mechanism For Handling Nodal And Appellate Complaints.
6. I Again called Many A Times To Give Me Details Of Time Period For Which Number Was Barred But I Haven't Received Till Date.

I Even Contacted National Consumer Council And Complaint Number Registered With Them Being 335494.

I Want You To Kindly Look At The Matter And Revert As Soon As Possible.

Attachments-1. Pamphlet Under Which Scheme Number Was Purchased.
2. Recordings Of Call To Customer Care.
3. All Bills Till Date.
4. Receiving Of Letter To Nodal And Appellate
Thanks

Hi Sanchit Jain,
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India

Hi Sanchit Jain,
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India

Hi Sanchit Jain,
As per our records, the customer service team had contact you. Do get in touch with us in case you would like to have further discussion.
Regards
MTS Customer Service India

MTS 999 Data plan — it's giving 0.1 MBps instead of 3.1MBps

I had buy MTS data card and recharge it with Rs 999/- and as MTS says that in this plan user got speed 3.1MBps download and 1.8MBps upload. But I am getting speed 0.1KBps to 0.3KBps so I register a complain and an engineer from MTS has also visited and he said and in my area all parameters are correct and there is only 12 users. He said that there is a prob with card in tower and he will forward it.
After 6 days they said that the speed is ok, in my area it will give me speed of 0.1MBps to 0.4MBps download.

I just want to know that i spend Rs 999 for this and i just got 0.1MBps earlier i was using internet from Airtel 98 plan which gives speed 144KBps(=0.1MBps) so why did i spend Rs 901 extra for internet and Rs800 for Data card.

Plz let me know what should i do now? i want the value for my money

and my complain number is : oct/6084

MTS - MBlaze — Extremely bad customer service.

Extremely bad customer service.

Mblaze no. -[protected]

I recharged MTS blaze for 798 Rs(unlimited with 6 GB cap) on 5th of Oct.For about 10 days it worked. Then I started facing problems since 15th Oct. For some 4-5 days, they gave me some solutions like, change the mode/ restart the computer/ scan for virus and repair/ etc. I actually did so many things but in vain. On 20th I filed a complaint over the phone. It was giving zero sped for 20 days.They promised me that their technician will come and check and solve the issue.Inspite of my repeated calls and complaints, nothing happened. Finally on 4th Nov its validity expired. I have paid them 800 Rs for nothing. Now on 4th Nov, when I requested them for validity extension.since then again it has been 10 days. Since 20th Oct, they are just giving me false promises that they are working on it and they will solve the issue in next 8/24/48/etc. hours.
I have my exams and I am not able to use my unlimited internet for my studies.Also I have lot of work to do.So many times I told them the gravity of the problem.But they are not interested in caring for their customers.They just want to sell their product and forget it.
Incompetent, arrogant, rude and shameless staff.

Hi Pratyush Kumar,
We regret the inconvenience caused. Please specify your contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India

i agree with 75% facts mr.pratyush have highlighted...i bought mts device on the basis of promise that i would b getting a speed of minimum 500 Kbps whatever be the number o[censored]sers in the circle ..i wud be getting a minimum speed of 500 Kbps(kilobits per second) to a maximum of 3.1 mbps and i am not even getting a speed of 300Kbps and that too i was told by mts call executives that i am in a high speed area of janakpuri, new delhi...the speed was so bad that i was forced to call the mts executives on the day of purchase of data card...after one week an engineer visited ...he took the observations by the instruments and located the position of mts towers...he told me( as i am myself a technical person) that there are 3 towers of mts nearby my location ...all the 3 at a distance of just 500 metres from my house's location...and he showed me the proof on software...this shows how inefficient the mts towers are working...and engineer was himself surprised that i am only getting 100-300Kbps(maximum)...i am deeply frustated by the mts now...that engineer told me that he will forward the details of the records that he has taken and accordingly some other engineer will visit who will check the signal strength of towers and will solve the issue...its been 3 days no one visited till yet...that means its been 10 days in totality that i am facing this very low speed problem...i want to ask these mts people :-why should i be paying rs.999 per month for a mere 0.1-0.3 mbps???????? most of the mts executives are so illiterate ...they dont know how to speak...they dont have any knowledge ...a number of times they have told me that i wud be getting a minimum speed of 500 kilobytes per second...loll...how is it possible in any case with a device stating 3.1 mbps(which means 396 kilobytes at maximum)...how come the device offers 500 kilobytes per second...so customer care is very poor...even in delhi...i culdnt imagine wat would be the situation in small towns...

and speed fluctuates a lot at my location(on the basis of observation on www.speedtest.net …..at one instant it shows 0.32 mbps even after 30 seconds i[censored] click on retest speed, it will show 0.07 mbps what the hell is this…….if an isp shows such drastic speed fluctuations within a 30 sec. time span, it shows mts towers at many locations in delhi are totally inefficient………………

whenever I call mts executives they tell me:-sir today by 4 pm ur problem will be resolved………….yesterday and day before yesterday mts executives told me that by 24 hours ur problem will be resolved….i don’t know when will these 24 hours end……..and wen will a fruit frm mts emerge……….

Hi vasudha kesarwani,

We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs 251 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

Should you require any other assistance, please send us a mail at [protected]@paytm.com.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Hi Vasudha Kesarwani,

As per our records, the customer service team had contacted you and informed you that amount will be refunded to your account with in 7 days. We hope that you were happy with the overall experience. Do get in touch with us in case you would like to have further discussion.

Regards
MTS Customer Service India

Hi Saransh Mehta,
We regret the inconvenience caused. Please specify your contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India

Hi Diana,

We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.

Regards
MTS Customer Service India

my data card is low speed and it's disconected many times in15 miniuts

Hi changustan,
We regret the inconvenience caused. Please specify your contact number so that we can contact you to resolve your issue.
Regards
MTS Customer Service India

I purchased a MTS data card in Trichy on 9.2.13. The card was activated on 10.2.13. It is connected to the internet. But I could not browse any site.
The company says that the speed will be around 3mbps. But the actual speed is about 96 kbps. I contacted the customer care and told them of this
problem. But they did not solve the issue. I contacted them twice on 10.2.13. No use. Further when I called them I was directed to the experts but they did not taken the phone and cut the line. The service rendered by the MTS is very, very... poor. I was cheated by them. They are cheating the people in this regard.

Dear sir
My self is ram khandelwal. n my prepaid data card no.is [protected].My data card is nt working since long.sir i have complaint regarding my data card in dec.n my complaint no.is Dec/3276 but i did nt have solution till yet.again i fill my compalint n my complaint no. is jan/4389.in between i went 4 time in mts mathura c.c but did nt find the solution talk to ur c.c lots of time.nw i m so much fustted.waiting for ur reply


Regard
PRASHANT
[protected]
[protected]

my mts data card been damage and ihave bill paid also any have not response to mts Arcot Showroom mts no [protected]
Cell no [protected]

Dear sir Iam thouseef hussain my pOstpaid data card no.is [protected].My data card is nt working since long.sir i have complaint regarding my data card in feb my complaint no.is but i did nt have solution till yet.again i fill my compalint n my complaint no. is .in between i went 4 time in mts Arcot showroom but did nt find the solution talk to ur c.c lots of time.nw i m so much fustted.waiting for ur reply my cell no [protected]

fund debit no recharge

fund debit no recharge Message: Message: my sb a/c dabit 498/- Mobikwik Order [protected][protected]:08:35.0 operator ID[protected] data card not recharge pl.send my refund

mts data card not active

14.07.2014 mts data card purchase abhi not active, purchase k time 2hour m active ho ga, 3days m bhi active nahi hu kay karna h. data card number mdn [protected].