Mulyashop.com — Not delivered the product

Address:

New Delhi, Delhi

I have ordered Micromax Canvas Nitro A310 (Blue) vide reference no.77834 order no WNWSHWFED on 25th Nov 2014 through Mulya Shopping Pvt Ltd. (Mulyashop.com). I have not yet received any email or status of my order. Every time I used to call the customer care the phone number which they are on online will not work most of the time, if i get the connection, they will say from beginning and say excuses everytime and they are not willing to take action on my complaint and they will say they are sending request but nothing will happened and next time I call and they repeat the same without knowing anything from there end. Till last two months I have talked to the customer care executives are Rajesh, Mahadev, Ashwin, Deepa Balan, Rupan, Vinod, Deepa and Rekha but my problem not yet solved and till continues. I am worried and wondering if they can?t send me the product then at least they can refund my deposit money i.e Rs. 10, 174/- which is my half months salary. I am also keep writing emails to their email address [protected]@mulyashop.com, [protected]@mulyashop.com, [protected]@mulyashop.com. In this only one email address is working. Neither they will not respond nor they will not talk. I am saying why they are troubling customer like me till two months. Two weeks before I had cancelled and if I talk to the customer care they will say they just making fool and they do not know anything like that behaving, this was happened to me and I had requested several time to solve my problem but nothing has happened so far. There contact number earlier was [protected] and now[protected]. They always tried to change their number. This is quite often. I would appreciate kindly please solve my case and kindly refund the my deposit of Rs.10, 174/- . In my life I had made big mistake by ordering mobile through online. I am trying to contact your contact numbers it always busy and recently contacted them they are saying they will send it and you will get the product. I just want to know why you are troubling people like us if you can't give the product please refund the amount, we will purchase from somewhere else. This is really cheating small customer like us. My mobile was faulty for long time i was thought of buying for long time and i have ordered through my credit card. Till now i have not got the product. Kindly urgently please send refund my deposit money. Kindly please help me. Nagarajan M, [protected]