Mumbai University — complaint regarding not solving problems at time

I am a student of commerce (Idol) i just appeared tybcom exams. I didnt get any reply of my email and calls regarding results i had tried calling since last 5days no one is taking up my call. Whenever i complain in the mumbai university they always say that we r taking ur calls ye ye number h aap call karo but kabhi call nai uthate is this the reply i m staying in dombivli and i am not able to come to kalina santacruz for this silly silly things. I have my jobs and work. So pls look in to my matter take up our calls and when is the result of tybcom idol