Mumbai University — degree certificate problem

Address:	396125
Website:	www.mu.ac.in

I have been a student of mumbai university for 5 years now, i have recently passed ms in biochemistry in june 2018. I have applied to a university in canada, for which i have provided a special certificate/provisional degree but there is no where mention of the word provisional degree or that that the degree conferred upon me and hence, the canadian university does not accept it. I would please like you to provide me the procedure to obtain a degree certificate prior to convocation.