Municipal Corporation Of Greater Mumbai — Payment deducted from bank account but bill still showing pending

I Snedden Miranda, am writing to you in regards to my Water Bill payment which I tried to pay on your Portal using Canara Bank Debit card. However I got an Error Message soon after entering OTP but the bill amount has already been debited from my Canara bank account.

CCN number: [protected]@0005339.
Name on bill : Sec Roy T Miranda & others
Amount debited: 1530/-

Kindly arrange for the Refund as my Bill status still shows unpaid.

Attached is my bank statement screenshot for your reference.

Thanks & Regards,
Snedden Miranda
[protected]
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Municipal Corporation of Greater Mumbai customer support has been notified about the posted complaint.
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Note: There having some technical issues with site, after online payment receipt will not generate at that time or amount will deduct from bank account but on payment page message appears like payment failed or any other . So don’t worry and don’t pay again for the same bill, wait for 5–7 working days. you will get receipt of your payment after 5–7 days on above mention site using above steps.

https://aquaptax.mcgm.gov.in/aqua/CitizenHome.html

You can download duplicate receipt and bill from above site.

Citizen Login page→ Enter our login credentials like email/mobile, password then submit → after login Click on Menu → Citizen helpdek option→Enter your consumer no & select radio button(for recipt :duplicate receipt /for bill: duplicate bill) then click on view → click on +Receipt Details → to download receipt click on print symbol given in action column.

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    Mumbai, Maharashtra, India - 400001
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