Municipal Corporation Of Greater Mumbai — Water Bill Paid Online- Money debited got message Sorry unable to process request

I paid Rs.15, 190 water bill using Bank of Baroda Rupay card . Amount got debited but I got error message and no receipt. The error message was "Sorry unable to process your request. Please contact to administrator and try again later". I got no receipt. Below are payment details. I waited two days but no refund.

website: https://aquaptax.mcgm.gov.in/aqua/CitizenHome.html#
Time: 6.30 pm
Day: 10 Nov 2020
Water Connection Number: KWG9050002
Amount: Rs. 15, 190
Reference number: TID-[protected]
Ref[protected]
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It shows unable to process your request what to do now

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