Muthoot — cash not received from muthoot finance limited atm

Address:

Ernakulam, Kerala, 682019

Sir/madam,
My name is sajith svihar sukumaran. I had tried to take inr 10000 (Rupees ten thousand) using my icici bank debit card number [protected] from muthoot finance limited atm on coimbatore main road in velanthavalam, palakkad at around 10.35 a. M. On 15th october 2017. A message displayed on screen was'your financial institution is not recognized'. Therefore i cancelled the transaction, waited for sometime and left the cabin to the nearby atm. After few minutes i received an sms that inr 10000 has been debited from my sb account #[protected]maintained at icicibank emgee square branch ernakulam. Therefore i returned to the atm to reconfirm whether cash has been released from the tray. Since i had experienced the same incident earlier i waited for a message for cash reversal. After few minutes i took inr 5000 using the same debit card from the same atm. Since i found that inr 10000 has not been reversed, i tried to contact the customer service numbers of both icici and muthoot finance limited, but in vain due to holiday. Kindly treat this mail as an urgent complaint and do the needful to get me back my money asap.
Thanks and regards
Sajith sukumaran
[protected]