Muthoot — Clearance of gold loan

Address:

Mumbai City, Maharashtra, 400036

Hello,
I am Mr. Rajendrakumar Upar from Mumbai.
I have submitted my cheque for my gold loan clearance in Branch Code (4257)Mumbai - Gigaon on 29th November 16.
Today's date is 8th December 16. But they are not yet deposited my cheque and still giving BS reasons and charging intrest amount.
I have asked ti my bank manager of Bank of India about my cheque status that I have given to Muthoot Finance for clearance, bank manager said "there no issue in my cheque, maybe bankers are not processes it that's why the cheque wer not cleared".