Muthoot — Complaint on Gold Loan (jobless due to covid)

Address:

palam colony New Delhi 110045

I am Minaxi Pandey having a gold loan with muthoot fincorp having loan number F65357 due covid i lost the job i am unable to pay interest from last sep 2020 bcz m jobless n m single mother suffering from very huge financial crisis n i am not in delhi m in my home town that time that is the reason m unable to renew in july 21 i got a call from customer care saying that you haven't pay the interest i agreed n saying that from next month aug 21 when i am in Delhi will pay the interest in aug 21when i reach the branch for paying the interest they are saying your jewelry is going for auction even i didnt get any call or message or any letter (notice) that my jewelry is going for auction without my knowledge how can company will do that they have to confirm with me whether m going to pay the interest or not. Now i will pay whatever the interest may be but i need my gold to be return to me.
Thanks
Minaxi Pandey
[protected]