[Resolved]  Muthoot — online transaction failed, money deducted.

Address:

500045

Hi team,

I had a transaction done by muthoot app and there was an error message as transaction failed and when i asked the branch personnel at krishna nagar hyderabad branch they said it will be reverted back by 2 or 3 days. I am worried since it is a huge amount of (19419.52 +19419.52) with a total of 38839.04. Hdfc had sent the confirmation message like "we would like to inform you that, the referred transaction has been successfully processed at the bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant.."

So further i request the muthoot merchant team to resolve my query soon as i am in very much need of money.

Below are details from my netbanking statement.

21 may 2018 [protected]techmuthootfinance [protected] 21 may 2018 19, 419.52 286, 118.99
21 may 2018 [protected]techmuthootfinance [protected] 21 may 2018 19, 419.52 305, 538.51