Muthoot — Unable to dispense cash but debited from my account

Address:737101

Sir / Madam, I am to inform your goodself that I had used your ATM service at Sevoke More, Siliguri vide my SBI ATM card No.6069********2545 issued by SBI Zero Point Branch, Gangtok for withdrawal of Rs.2000 at time 18.26 on 10/02/2017. The ATM was unable to dispense the said amount but the said amount has been deducted from my account. I had explained regarding this to the guard boy present there too. The following details as per the receipt received is: TRACE NO: 476343 MODE 0041. Till date the said amount has not been refunded in my account. Please suggest or do needful.
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I purchased one bike from this finances ...but fortunately my payment is pending for one time .now the date is 11/02/2017.The manager behave me very very bad and abuses language.And they said to me they call me many time .but i saying no one call me ...never ever choice this bad fiance.please give a basic consideration to the customer

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