Muthoot — Unethical behaviour - misbehave

Address:

110031

Dear Sir/mam,

I have a long relationship with muthoot group when we need money they support for gold loan & get money with hassel free formalities...last year in 2015 my wife booked a coin at krishna nagar delhi branch for a investment purpose but due to some distance issue, its so far from our residence & have some financial issue also so didn't paid future installments ...

But got a call from your branch on my wife mobile, & your respected Branch Head Mrs. Deepa told..

Mam" pls. pick your coin on the occasion of DHANTERAS & pay some amount also...
My wife said ok ...and we plan to bought a coin with pay some amount because of occasion & have indian mentality, its good for us... if we bought today..(ON DHANTERAS)

then my wife & me plan to bought the same coin, My wife visited at your branch & I am waiting out side due to have parking issue...
branch head not available, on that day...So as a client we request to bought a gold coin & told to her (Ms. Ritu Malhotra),
& TOLD TO HER pls. speak with your branch head Mrs. Deepa & handover the gold coin after your such formalities...

She told to my wife very rudely " 1 se 1-1/2 hour wait kerna padega & letter likho ki coin chahiye ..my wife told to her, booked 2 coin one of my name & second in the name of my spouse ..

she again told very roudely " to phir usko lekar aao aur letter likho"
and then my wife stair down & told me apko chlna padega letter likhna hai & apke naam se emi hai ek coin ki...

I said ok...and park my vehicle & entered in your branch then request for paper & ask to Ms. Ritu Malhotra for a loan account number with paid EMI DETAILS ...

She ignored me & my wife, again request pls. confirm the same but again she ignored me & my wife after 3 to 4 times same request put in front of your camera & others employees...
she did not answered ...
& "told me letter main apna naam & mobile number likh dena" ...spoken very very rudely then as a client answer to her, Mujhe pata hai letter main naam aur number likhna hota hai...

then she answered me for paid EMI details ...

*Then immediately enter one of your respected client, and request for some services & they told 1 ghanta lagega vahan baith jao..client told immediately haan mujhe need hai main to baitha hun ji 1 kya 2 ghnate wait ker lunga ...and client sit on the chair after that your both employee Ms. Ritu & her colleague head down on the computer table & laughing ...
Its ALSO not good sign for your company & Existing client ..
AND we handover the letter to her & she told me ab hum approval lenge & apko 1-1/2 to 2 hour waith kerna hoga ..
My wife told to her we come back on monday or any another working day because today have festival so lots of work pending at home.

then we left from your branch...& as per good relation with your respected Branch head Mrs. Deepa & my wife called her & told the way of talking then she replied yeah kaise ho sakta hai.. main to sub approavl lekar aayi hun ... aap ruko main office main baat kerti hun...
'then after 5 min recved a call from Mrs. Deepa side & she told to my wife, vo to keh rahi hai( Ms. Ritu) apne usse badtameeje kari hai...and isliye apko gold coin nahi diya ??

My wife imdiatly reply to her Hamne badtmeeji keri and hame hee nahi pata...hamne to aise kuch nahi kaha ???
and aap bhi meri baat nahi sun rahi ki vo kisi bhi client ko serious nahi le rahi hai & roudly baat ker rahi hai sub ke saath???

My question to YOU & YOUR SR. AUTHORITIES ???
Tell me our mistake & why she denayed for gold coin?

Its your employee mentality ??? first she misbehave with my wife & then me & your camera also saw all issues

we take U-turn & Again visited at your branch & asking to her hamne apse kya badtamiji keri hai ?
but she smiled & again told apko baat kerne ki tameez nahi hai??

and we answer very politely mam, Humne to apse yahi kaha ki hame pata hain letter main naam aur phone number likhna hai ?

& she told again wait for next 1 or 1 & half n hour wait kerna hoga ??

.on that time clock showing 5:10pm then asked ONE QUESTION TO HER ( MRS. RITU) ..r u availble after 6pm,
she told """"NO""""..
again put the one question so why told us for waiting next 1 to 1 & half n hour..

Really not understand

Again my question to all of you?? we not take any classes with your employee, we are your client & i Know how to talk every one...

and after that many times requesting for complain register but every employee denay & laughing ?
why ? really we feal ( as client ) embarrassing ???

and no one hear to listen our issue & solve the same & the same client also siting on the chair & requesting to her for a his work but she had same attitude & the client also mention complain on your branch register.

and have lots of other discussion with your another branch employees but again we hopeless & feal embarrassing ...

pls. sort out our issue & maintain your branch levels ...

G S SETHI
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