[Resolved]  My Flower App — False commitment of the delivery and no udate

Address:289, Sector-63, Near Fortis Hospital, Noida - 201301, India
Website:www.myflowerapp.com

The delivery of my order which was supposed to be delivered yesterday. I have tried so many times to reach the customer support yesterday for the status and delivery. I had no information about the delivery status till today before their customer care executive named Kavya call where she informed me that the delivery guy met with an accident and could not deliver the order.[protected]

It is really a bad Experience and service. I have asked for the refund of my amount in my account where they are refusing to do so.
Kindly take immediate action.
Order number :[protected]

Prakash
[protected]
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Feb 20, 2022
Complaint marked as Resolved 
Mail ID : [email protected] Office Address: 289, Sector-63, Near Fortis Hospital, Noida - 201301, India Website : https://www.myflowerapp.com Solution what they gave was to re order or same value amount In their website to use it for next order. However I wanted my money back in my account as I already had one bad experience of false commitment and with them which I mentioned in the previous complaint. Kindly take the action immediately. Website is not very trustworthy.
Complaint comments 

Comments

I had placed the order on 22nd March 2022 Order number[protected] but they did not shipped till the last minute & suddenly messaged me that they cannot deliver the items at the delivery location.

Very poor service, they don't respond once you have done the payment, this is disgusting. Then they said they are giving me a refund in my wallet but it has been a month no refund no update & no response.

The amount is 1600, this is highly irritating & disappointing what should I do to get back my refund at least?

I need my refund as they are not responding to my emails & texts!! Please help me

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    289, Sector-63, Near Fortis Hospital, Noida - 201301, India
    India
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