My Flower Gift — cake, bouquet, wine and balloons with paid midnight delivery

Address:

[email protected]

I have placed order for midnight delivery but i didn’t arrive and now when i am calling the support the lady own call is rude and saying she have no idea why it’s not deliver yet and will let us know shortly. After waiting two hours when i called her she said they have got cake n bouquet but not wine and waiting for wine... N now when i am calling them they are not answering or responding. Also, the lady on call suggest me previously that under no circumstances they will refund me my money instead they will deliver it again or give credit note. Dear sir/mam please help me to get my money back as i have no further intrust to do a business with them after all this harassment.
Below is my details
Name - sahil
Order number[protected]
Order placed on 23 may 2020