My Flower Gift — Cake with flower and teddybear

As per the discussion (through Chat) with My flower gift team on 31st March, I placed an order evening time with mentioned delivery date 2nd April 7-9 Am, by given extra cash for early delivery. Already they agreed they can deliver the same on time. Untill now not yet received the same. We already send enquiry through the below mentioned ways regarding the delivery.
Through web chat, they replied the web chat dealing only Sales. Then I send the same through email- 3 mails send, but no reply,
Then I send mesage through whatsapp- Also no reply.

As per the web chat they told you will get reply through email and suddently they closed the chat.

As per my openion this is a cheating subject.