My Flower Gift — no proper information and bad customer service

I hv ordered a cake for my mom's birthday on 10th may. I hv even done payment but the status was showing pending. Tried to contact them it was switched off and even send mail, the only reply you get is will get back to you shortly. Today when i tried the mobile number a lady picked up my call and to my surprise she was so so rude and was shouting on me. On asking her why are shouting like that she replied don't call me again. Fraud they r. I don't want my money back but i want action to be taken on them.