My Flower Gift — Not Received my Product and improper customer service

Address:

Abu Dhabi

Dear All,

I have made enough follow up with the people of my flower group on my order status and not received any proper response from their side. Clearly I stated my requirement on the Gift delivery and their customer support executive assured me the delivery will happen on[protected] and due to which only I have proceeded with the gift selection and payment.

Now the date is[protected] and I have not received any confirmation from their end on the status of my delivery. Tracking system is not properly updated, Customer care executives (Online Chat, WhatsApp Chat and Customer care number) said they are not responsible and I have to send the query to the email ID " [protected]@myflowergift.com".

Even After completing the query, I'm just receiving an auto generated response.

I would like to request you to review my concerns and do the needful. The customer service executive is also not behaved properly with me.

Thanks
Noufal