My Flower Gift — Not received order

Sir/Mam,
I have complain that I have order a product from site and didn't not received it. The details are as follows :-
Order no.
[protected]
Date:- 4/02/2022 (midnight delivery)
Order total :- 2524

Items Ordered :-
Product Name:-
6 red roses arranged in glass vase with 1 pound chocovanilla fresh cream cake
SKU :- FC43
Price :- ₹1, 325.00
Qty :- Ordered1
Subtotal :- ₹1, 325.00
Product Name :- 16 Pcs Rocher Ferrero
SKU :- vf12
Price :- ₹949.00
Qty :- Ordered1
Subtotal :- ₹949.00

Payment Method
CCAvenue - Pay with Any Indian Debit/credit card, Gpay/Paytm/Phone pe, Net Banking/ International credit card
CCAvenue - Pay with Any Indian Debit/credit card, Gpay/Paytm/Phone pe, Net Banking/ International credit card
Payment Mode Debit Card
Transaction ID 409180
Order Status Success
Tracking ID[protected]
There is no option for refund or cancellation and also they are not responding on give phone and mail.

As I haven't received my order yet
I want cancellation of order and full refund
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    My Flower Gift  Phone
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    #6/6 , 4th Cross, Begur Road, Hongasandra, Bomanahalli, Bangalore, Karnataka, India - 560041
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