My Flower Gift — Product not delivered, Refund not processed

Address:

+91 98867 22619

Order #[protected]
Order Date: September 9, 2020
To reach on: Morning of September 15, 2020.

I have made an order for a wedding anniversary surprise gift with www.myflowergift.com on Wed, Sep 9, 2020 at 11:18 AM, paid them in advance the amount they requested through invoice. (shared below for your scrutiny)
I had provided them with all the information such as, date, LOCATION, address, etc to make the delivery on time. I also enquired numerous times with their sales agent Ms. Riya (webchat) regarding the possibility of delivery at the location I mentioned. She confirmed it as "200%" possible.
I can share the chat transcript if required.
But today morning I received an email from someone (Bouquet World) requesting an additional amount for delivery to the same location as mentioned in the invoice and also mentions that one of the items cannot be delivered.
They told me that www.myflowergift.com had outsourced the delivery to these people, whom I have never contacted before.

I had confirmed numerous times with their customer care through web chat on the 9th of September 2020, asking again and again whether the location is suitable for delivery of the items. They had confirmed "it is possible without any additional payment" over the web-chat.
I have screen shots of the web chat transcript.

The address of the company is:
My Flower Gift
#154, Royal Space,
5th main, 7th Sector,
Hsr layout, , Bengaluru,
Karnataka, India
PIN 560034

Tel: 0091 [protected]
EMAIL ID: [protected]@myflowergift.com, [protected]@myflowergift.com.

I have been the victim of a phishing email scam and had money taken from my account over false gifts promised online.
It is very pitiful to learn that such scams are being committed in our state, especially during this troublesome times (Covid-19) we have been going through.
Now, they have denied any refund of money.

I wish to receive my money in full from them as cash refund. I do not want to order anymore from this company, who cannot keep track of time and location of delivery, but are only there to collect money without doing work.

Below is the invoice I have received after completing the payment.

This is the information I have given to myflowergift.com and below is the Payments I have legally completed. The location is same as per the invoice, no change in location.

Shipping Information: Shipping Method:
Shipping Rates - Day Time Delivery Free

Item Sku Qty Subtotal
1kg Fig and Honey Fresh Cream Cake bc53 1 Rs1, 770.00
2 heart shape blown balloons Add on 2 1 Rs200.00
celebrations Box of chocolates Addon5 1 Rs400.00
Subtotal Rs2, 370.00($0.01)
Shipping & Handling Rs0.00($0.01)
Grand Total Rs2, 370.00 ($0.01)