My Flower Gift — Product not delivered upto now and not refunded also

Address:

Address not provided on website only phone number 9886722619

I have ordered flowers (Order Number [protected]) on 13.02.2022. Upto now order is not delivered. and also not refunded.
After called for so many times finally your customer care executive received a call after 3 days of schedule delivery date and telling that order can not be delivered since you have not selected order from the valentine category. Then why i got the delivery confirmation for the same day while selecting product as well as i received a mail for successful order and even i have paid extra charges (Rs 250/-) for midnight delivery also. Behaviour of your customer care executive is also not good, she is cut phone in-between and putting phone aside while customer is on call.

Through mail conversation they first they are telling that your order will be delivered after 16 Feb, if i have ordered for 13 Feb nigh and that to paid extra charges for midnight delivery than what i will do with that flowers after 16th Feb.

Now they are offering me credit note. As they have cheated me, i never want to do order from this fraud company. I don't want credit note, i want my full money refund.

They are not selling the flowers but playing with peoples feeling.