My Flower Gift — Regarding delivered cheap quality order

Hii,
I ordered a floweral theme cake for mother’s day. First, they have not deliver on time. Second thing is the cake was such bad . It was not taste good and it was decorated so badly that was exactly different from pic that you have on your website. It was my bad experience to send something via ur website to loved ones. Even the message for mothers day you guys just wrote with pen . That was so cheap. Kindlly refund my order as i paid more but got such a lower quality order.
Thanks