My Flower Gift — Regarding the wrongly sent flowers in the bouquet

I ordered an orchid bouquet and dry fruits for Rs2600 and extra Rs 300 for 5 blown balloons. But they delivered a rose bouquet with 2 carnation flowers and few nonsense flowers . I ordered orchid for a reason and it’s for an important family member. How cheap he would think of me? This gift is gonna represent me, I’m so very disappointed with the cheap service provided. On top of this, the lady who attended the customer care had picked my 8 th call to say the team will revert back and when I asked “then why have they given this number for? And she cut the call like as if I’m stalking her, I don’t want to talk to her, I wanna talk to the team for the money that I paid trusting them . I need an explanation for such an irresponsible behaviour from them as a team.