| Address: | 560041 |
| Website: | www.myflowergift.com |
Order no :10052051
Invoice no : 7984700
Date : 25oct17
#6/6, 4th cross, begur road, hongasandra, bomanahalli
Bangalore
Bangalore district
Karnataka
India - 560041
El: [protected]
Me & my wife with kids reside in dubai.
My mother has hospitalized in kerala, india as she was going to undergo a surgery for cancer.
And her birthday was on 25th. I tried sending in cake & flower through some websites, but for some reason either the payment didn't go through or they couldn't deliver as per our requirement.
My wife found this website myflowergift.com.
Spoke to the customer service, they said there is a extra charge on 200rps to send immediate delivery.
They confirmed the item will be delivered within 2 to 3 hours of payment. We did the payment by 25th afternoon. And calculating the time they said, the delivery should have been happened by 6.30pm max.
I called them at 6pm to check the status as their website said status : pending.
When i called they said yes it will be delivered in some time & they will inform me through email. Soon after my call, they changed the status in the website into "processing".
Half an hour later, the delivery didn't happened.
I kept calling them for 3 time continuous as they weren't picking the call. It was a mobile number in their website. After the 3rd call they switched off the mobile. No response, nothing. Their online chat didn't support well. They said the online chat is only for sales & not for inquiry. But that wasn't the case till the payment was done, they were giving me all sort of informations & even after payment when i did chat, they gave me the confirmation again.
Nothing happened, no calls, no response.
My mother was so so sad & so as we were. Later at night my dad has to buy a cake from a bakery nearby to keep her happy.
Later next day my wife called the customer service, & wouldn't believe the way the lady ms. Arpita or whoever was speaking. Very rude & was shouting at my wife saying we kept on calling your people in kerala for delivery & stuff like. My father had his phone switched on all the time & he was getting all sort of calls from our relatives checking the status of my mother surgery & all. Forget that i called her & send them several emails last night, they could have informed me & gave me the contact person number in kerala for delivery & i could have given it to my dad to call.
She was literally shouting at my wife saying am going to re-imburse the money now & stop talking bull [censored] & stuff like that.
Later we went to a website to check on the reviews of this website & saw the attached snapshot.
I do not know whether this consumer complaint is going to make adifference. I do not want my money back. All i want is close that website & the company.
They are playing on people emotions. We are abroad & trust me because of our money from aboard, india is expanding faster. Thats a fact all knows. We left our homeland with sorrow & working hard for a good future when we come back to india.
It is literally heart breaking when people are stealing on our emotions.
I want this company down at any cost & this complaint has to go to the public so that all those normal people out their & all those people who own a company like this should understand that there is a consumer department working for the good of the public.
Hope you will do the needful.
Regards
Shilpa george. C/o anoop john david
[protected]@gmail.com
[protected]
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