My Flower Tree — cake + flower delivery

Address:Allahabad, Uttar Pradesh, 211001
Website:www.myflowertree.com

Order #379098 for a sugarfree cake + flower delivery worth rs. 1540 to allahabad. Chose standard delivery of 8 am-12 pm for 23rd june 2018. The order has not yet been delivered and there is no way to track the order.
- the customer care is not picking up the phone
- the complaint form on the website is returning some technical error
- the chatbot on the company's page says the following: "we apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly." even after i have told them that this is urgent and i will wait.

No response from any end whatsoever. Total cheats. Please deliver the order asap else refund my hard earned money.
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My Flower Tree customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2019
My Flower Tree Customer Care's response
Dear Customer, Please share your order ID as no details are mentioned and team is unable to get in touch with you
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    My Flower Tree  Phone
    +91 11 45951000
    My Flower Tree  Address
    Bangalore Gpo, Bangalore, Karnataka, India - 560001
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