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My Flower Tree — Cake not delivered and also not refunding the money

Order no- 830311
they cancelled the order from their end giving the excuse of covid restrictions. I don't think they were unaware about it, however they received the order . Waited from morning to evening and at evening I received an email stating "your order is cancelled". But where is my refund?
This website is a fraud website and they fooling the customers.
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